EXL · 2 hours ago
Senior Manager - Fraud Operations
Connecticut, United States
Full-time
Hybrid
Senior Level
$125K/yr - $145K/yr
5+ years expEXL is seeking a Senior Manager in their Telecommunications practice to support clients in Credit & Fraud Risk and payments strategy and operations. The role focuses on advisory tasks such as policy review and stakeholder engagement, aimed at improving business and risk decisions.
AnalyticsBankingOutsourcing
Responsibilities
Assess fraud operations processes, controls, case management, and monitoring effectiveness, ensuring compliance with internal policies and standardization across business units
Develop structured recommendations to improve operational effectiveness and loss prevention, leveraging internal and external fraud detection and decisioning tools and platforms (e.g., Feedzai, Featurespace)
Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
Serve as a subject matter expert to drive client outcomes and strengthen EXL’s industry and functional capabilities
Qualification
Required
Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
Minimum 5 years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
Deep domain understanding of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments
Preferred
Experience with fraud and security technologies, such as Feedzai and Feature Space
Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
Prior consulting or advisory experience in telecom or adjacent industries
Experience operating in a Second Line of Defense (2LoD) or policy / risk oversight role
Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
Working knowledge of data visualization software such as Tableau, Power BI and Looker
Company
EXL
EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
The Orogen GroupFTV Capital
2018-10-02Post Ipo Debt· $150M
2006-10-20IPO
2004-12-01Series Unknown
Leadership Team
Rohit Kapoor
Chairman & Chief Executive Officer
Brad Burdick
SVP, Insurance Domain Platforms
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