Actively AI · 5 days ago
Head of Account Management (IC/Lead)
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$175K/yr - $300K/yr
6+ years expActively AI is a company focused on building superintelligent machines for Enterprise GTM organizations to enhance productivity. As the Head of Account Management, you will architect long-term customer partnerships and drive revenue retention and expansion for enterprise customers, ensuring successful AI implementations translate into significant business value.
Artificial Intelligence (AI)Generative AIMachine LearningMarketing AutomationSales AutomationSales Enablement
Responsibilities
Drive Net Revenue Retention (NRR): Own the renewal process end-to-end and relentlessly hunt for expansion opportunities within existing accounts
Establish the AM Function: Design the playbooks, health-scoring models, and expansion frameworks that will define the Account Management organization as we scale to Series B and beyond
Build C-Suite Alignment: Establish "trusted advisor" relationships with CROs and VPs of RevOps, mapping Actively’s technical performance to their top-level strategic business objectives
Orchestrate Strategic Expansion: Identify new departments and personas where Actively’s AI agents can drive 10x value, moving customers from a single use case to an enterprise-wide AI GTM stack
Commercial Guardrails: Serve as the commercial "checks and balances" for the technical delivery team, ensuring new customer requests align with paid expansion opportunities and contracted value
Lead Executive Business Reviews (EBRs): Own the high-level commercial narrative for our customers, focusing on ROI, productivity lift, and long-term roadmap alignment
Qualification
Required
6+ years experience in Enterprise Account Management or Sales, ideally at a fast-growing Series A/B startup
Former Leader, Current Doer: You have managed teams before and know how to hire, but you are excited to roll up your sleeves as an IC to prove the model first
Technical Sophistication: You can hold your own with senior technical leaders discussing AI-native workflows while translating that value to a CRO's bottom line
Strategic GTM Expert: You understand how revenue is created and scaled, and you can speak the language of 'productivity per rep' and 'LTV/CAC.'
The 'Hunter' Mentality: You aren't a traditional 'gatherer' CSM; you are a commercial driver who identifies revenue gaps and closes them
Preferred
Experience at an early-stage startup building and scaling a post-sales commercial function from scratch
Background in RevOps or GTM strategy consulting
Previous experience with AI-native products or high-complexity technical platforms
Benefits
🚀 Competitive Early-Stage Equity
⚕ Health, Dental, Vision Coverage
💡 Unlimited PTO + Recharge Days
🍽️ Catered Lunch on Tuesday & Friday w/ Dinners every day!
🍿 Fully Stocked Kitchen
💻 Cutting-Edge Tech & Tools
🌴 Annual Off-sites & Monthly Events
🏢 Cozy Office in NYC
Company
Actively AI
GTM Superintelligence for Revenue Teams. Helping enterprises increase qualified pipeline, revenue, and win rates with more precise outbound.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$22.5MKey Investors
Bain Capital Ventures
2025-04-02Series A· $17.5M
2023-01-01Seed· $5M
Leadership Team
Mihir Garimella
Co-Founder & CEO
Recent News
vcnewsdaily.com
2025-04-03
FoundersToday
2025-04-03
Company data provided by crunchbase