Kellton · 15 hours ago
Unified Communications Analyst
Boston, MA
Contract
Onsite
Mid LevelKellton is seeking a Unified Communications Analyst to support the implementation of a new SIP unified communications platform. The role involves managing vendor coordination, providing technical support, and creating documentation and training materials for users.
Artificial Intelligence (AI)Cloud Data ServicesEnterprise SoftwareInformation ServicesMobile Apps
Hiring Manager
Raja Sekhar
Responsibilities
Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform
Create detailed time and material estimates for new system builds and large-scale upgrades
Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time
Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and CMS (Call Management System) environments during the transition
Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms
Monitor and maintain call center performance metrics, leveraging prior experience with Avaya CMS
Develop and document detailed system configurations and procedures (Visio experience a plus)
Create clear, user-friendly instructions and training materials for end-users across all business units
Assist in training call center agents on new system features
Effectively work across various groups and business units to define technical requirements and processes
Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus)
Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed and or take MBTA to sights
Perform all other duties and projects that may be assigned
Qualification
Required
Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform
Create detailed time and material estimates for new system builds and large-scale upgrades
Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time
Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and CMS (Call Management System) environments during the transition
Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms
Monitor and maintain call center performance metrics, leveraging prior experience with Avaya CMS
Develop and document detailed system configurations and procedures (Visio experience a plus)
Create clear, user-friendly instructions and training materials for end-users across all business units
Assist in training call center agents on new system features
Effectively work across various groups and business units to define technical requirements and processes
Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus)
Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed and or take MBTA to sights
Perform all other duties and projects that may be assigned
Company
Kellton
Kellton is a technology company that offers digital transformation solution and services in strategy, consulting, digital, and technology.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Kellton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (31)
2023 (20)
2022 (14)
2021 (2)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
AloStar
2018-11-08Post Ipo Debt
2016-03-03IPO
Leadership Team
Niranjan Chintam
President
Recent News
2025-12-02
Company data provided by crunchbase