Aptimized · 4 hours ago
Program Manager
United States
Contract
Remote
Director/Executive
10+ years expAptimized is seeking a highly experienced Program Management leader with strong Retail and Customer Experience expertise to drive the Athlete Experience strategy. The Principal Program Manager will lead the end-to-end program management of a complex initiative, ensuring alignment across workstreams and driving execution across multiple teams.
ConsultingE-CommerceEnterprise Resource Planning (ERP)Information TechnologySecurity
Responsibilities
Lead the delivery of the Athlete Experience strategy as a structured, multi-layered program across a matrixed environment
Develop and maintain core program management deliverables, including:
Program Charter
Program Plan
Status Reporting
RAID Logs (Risks, Assumptions, Issues, Dependencies)
Facilitate the consolidation of information across numerous tech workstreams, ensuring updates follow a consistent and scalable format
Partner closely with workstream leaders to synthesize information into executive-level updates—highlighting insights, risks, decisions needed, blockers, and progress tracking
Provide program-level visibility and drive alignment with senior leadership and cross-functional partners
Guide teams through ambiguity, ensuring clarity of vision, priorities, and execution
Ensure program activities align with business strategy, customer experience goals, and broader organizational objectives
Lead and influence teams without direct authority, promoting collaboration and accountability
Qualification
Required
Mandatory: Proven experience in Retail
10+ years of Program or Portfolio Management experience in complex, matrixed organizations
Demonstrated experience leading CX-focused initiatives or large-scale transformation programs
Director-level experience with the ability to operate strategically while managing execution details
Strong ability to translate high-level vision into structured plans, roadmaps, and execution frameworks
Exceptional communication skills, with experience presenting to and influencing senior executives
Deep understanding of business strategy and how technology, operations, and customer experience intersect
Experience leading or coordinating multiple teams across functions
Preferred
Background in digital transformation, omnichannel retail, or customer journey initiatives
Strong analytical mindset with the ability to identify patterns, risks, and emerging issues early
Ability to work in fast-paced environments with shifting priorities
Company
Aptimized
APTIMIZED provides application support, technology optimization and consulting services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase