Thorntons · 3 hours ago
Guest Service Representatives
Antioch, TN
Part-time
Onsite
New Grad, Entry Level
$16.75/hr - $16.75/hrThorntons is a company that values growth and opportunity for its employees, offering a dynamic work environment. The Guest Service Representative (GSR) is responsible for providing excellent customer service, maintaining store standards, and ensuring a clean and safe shopping experience for guests.
Food Production
Responsibilities
Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management
Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems
Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery
Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required
Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies
Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis
Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program
Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions
Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook
Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
Perform additional duties as assigned
Qualification
Required
Delivers guest service with a 'how may I help you' attitude
Looks for opportunities to delight guests and follows instructions from store management
Practice safe working habits that align with company safety rules
Advise store management of any maintenance or safety problems
Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery
Prepare fresh food while meeting and maintaining food safety requirements and standards
Obtain necessary food safety and handling certifications as required
Follow all cash handling procedures as outlined in the Cash Handling Policy
Assure proper sale and accounting of money orders/lottery during shift
Accurately account for and document price overrides, store use of merchandise, voids, returns and waste
Ensure that Store Management is made aware of all sales, cash, or operating discrepancies
Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis
Use suggestive selling techniques to suggest items to Guests that complement their purchases
Encourage Guest participation in the Refreshing Rewards loyalty program
Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans
Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc
Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions
Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
Embrace new company initiatives and technologies
Provide a craveable fresh food offering by maintaining PAR levels per store expectations
Perform additional duties as assigned
Preferred
Overnight Shift (Preferred)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
Thorntons
Here at Thorntons, we’ve been crafting chocolate for over 100 years. That’s a lot of know-how that goes into each and every chocolate we make.
Founded in 1911
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-22Acquired
Company data provided by crunchbase