ISAAC Heating and Air Conditioning · 8 hours ago
Commercial Operations Manager
Syracuse, NY
Full-time
Onsite
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expIsaac Heating & Air Conditioning is seeking a Commercial Operations Manager to oversee Commercial HVAC & Plumbing Operations in their Syracuse, NY location. This hands-on leadership role balances field supervision, project coordination, customer relations, and team development while ensuring safety, quality, profitability, and on-time delivery.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome ServicesIndustrialService Industry
Responsibilities
Project oversight and execution
Assist in planning, scheduling, and executing commercial HVAC/plumbing service calls, PM contracts, and new construction installations
Monitor job progress, labor hours, material usage, and change-order opportunities
Conduct regular site walks to verify Safety compliance and quality standards
Provide leadership and guidance field technicians, plumbers, and apprentices across service and construction crews
Oversight of daily work orders, dispatch emergency calls, and adjust crews based on workload
Mentor junior techs; enforce apprenticeship ratios and training plans
Perform ride-along and spot-check installations (brazing, piping, ductwork, controls, start-up)
Serve as secondary point of contact for key commercial accounts (hospitals, data centers, schools, office towers)
Respond to service escalations and coordinate 24/7 emergency response
Develop and maintain relationships with suppliers for pricing and lead times
Track job costs vs. budget; flag potential overruns early
Approve timecards, expense reports, and material POs
Assist in monthly P&L review and WIP reporting
Update ServiceTitan (or equivalent) with job notes, photos, and close-out docs
Enforce OSHA 10/30, EPA 608, fall protection, and confined-space protocol
Ensure weekly toolbox talks are being held and monthly safety audits
Identify upsell opportunities during service calls (retrofits, IAQ upgrades, DDC controls)
Assist in bid walks, take-offs, and proposal prep for projects $50K–$2M
Qualification
Required
Minimum High School diploma or equivalent required
Valid Driver's License required
5+ years of experience in commercial HVAC/plumbing, with at least 2 years in a lead/supervisory role
Preferred
Coursework or experience related to HVAC, plumbing, or construction management
Benefits
Medical, Dental, and Vision insurance
401k retirement plan with company match
Paid Vacation and Sick Time
Company
ISAAC Heating and Air Conditioning
Isaac Heating and Air Conditioning has been family-owned and operated in Rochester since 1945.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Isaac
Partner
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