Zillion Technologies, Inc. · 3 hours ago
Shared Services Advisor (Human Resources / HR) - Hybrid Role - LOCALS ONLY
Vienna, VA
Contract
Hybrid
New Grad, Entry Level
$30/hr - $30/hrZillion Technologies, Inc. is seeking a Shared Services Advisor to provide guidance and support across various shared services functions. The role involves optimizing operations, resolving employee inquiries, and processing HR personnel transactions.
ConsultingInternetRecruitingSoftwareStaffing Agency
No H1B
Hiring Manager
Saakshi Sahni, PHR
Responsibilities
Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day
Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
Perform functions in adherence to defined service level agreements
Ensure compliance with all HR related policies, practices, and procedures
Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
Perform research for process improvements; provide information to senior staff and leadership as directed
Qualification
Required
Advanced customer service focus and relationship management skills
Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Familiarity with various Human Resource issues, services, and systems
Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal and written communication skills
Preferred
Previous call center experience
Exposure to human capital management systems
Company
Zillion Technologies, Inc.
Zillion Technologies, Inc.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-08Acquired
Leadership Team
Anthony M. Irudhayanathan
Chief Executive Officer
Recent News
Washington Technology
2025-10-09
Company data provided by crunchbase