Okta · 22 hours ago
Director, Risk Assessment & Mitigation
United States
Full-time
Remote
Director/Executive
$240K/yr - $330K/yr
10+ years expOkta is The World’s Identity Company, focused on providing secure access and authentication solutions. They are seeking a strategic leader to build and head the Risk Assessment & Mitigation Program, leading a team to stabilize high-value customer relationships and mitigate risks.
CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development
Responsibilities
Finalize the RAMP operational framework
Ensure the program is woven into the fabric of existing Customer First and Go-to-Market rhythms (e.g., WIN Labs, account planning)
Define how a RAMP managed account is governed within these existing forums to ensure maximum impact with minimum friction
Ensure that at-risk account teams are executing the highest-leverage plays
This includes validating that we have the correct Executive Sponsors assigned (at Okta and the customer), leveraging Compete resources effectively, and ensuring the long-term 'Success Path' is clearly defined and agreed upon
Manage the assignment of RAMP Managers to the highest-priority accounts
Ensure these managers are effectively augmenting existing account teams by bringing the right resources and plays to their planning sessions
Act as the Chief Architect of Okta’s risk signals
Constantly assess the validity of current signals and identify gaps where new data is needed
You will guide the Data & Insights and Ops & Strategy teams to ensure they are building the right tools and models to surface the most predictive indicators of churn and down-sell
Provide regular, high-stakes briefings to Okta’s executive leadership
Translate technical and relational risks into business impact, advocating for the resources needed to get our $1M+ customers back on their ideal success path
Define the requirements for a 'Risk Command Center'—a centralized dashboard that rolls up status, cross-functional commitments, and health metrics
You will provide the 'big picture' requirements to technical teams to ensure leadership has a single, high-fidelity view of global risk
Qualification
Required
10+ years of experience in Customer Success, Renewals, Sales, or Operations at a high-growth SaaS company
Big Picture Data Strategist: Proven ability to leverage data to drive business action. You don't need to build the tools, but you must be able to guide technical teams on what stakeholders need to see to make informed decisions
Process Integration Specialist: Proven ability to enhance existing cross-functional workflows without creating 'shadow processes' or bottlenecks
Diplomatic Leadership: A master of 'influence without authority.' You must be able to represent the Customer First organization and build a reputation as a partner who makes other teams' jobs easier
Crisis Navigation: The ability to remain objective and strategic during high-pressure escalations, focusing the team on the highest-leverage actions
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Develops Talent: Developing people to meet both their career goals and the organization's goals
Drives Results: Consistently achieving results, even under tough circumstances
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave
PTO
Parental leave
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
2026-01-18
BiometricUpdate.com
2026-01-16
Company data provided by crunchbase