Ampcus Inc · 2 hours ago
Service Desk Analyst with ServiceNow and Networking experience
Austin, TX
Full-time
Onsite
Entry Level
1+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated candidate to join their talented team as a Service Desk Analyst, providing technical support to end users and ensuring adherence to defined SLAs and KPIs. The role involves resolving computer-related issues, delivering high-quality customer service, and maintaining accurate incident records.
Data ManagementInformation Technology
Responsibilities
Provide technical support to users for moderately complex computer-related issues
Communicate technical issues clearly and professionally over the phone with a diverse customer base
Answer and manage incoming service desk calls
Assist customers in resolving software and hardware issues through guided troubleshooting
Resolve issues independently where possible or escalate highly complex technical problems as appropriate
Follow up with customers to ensure inquiries are resolved within contracted or agreed timelines
Log, track, and document incidents using an incident management system, maintaining accurate history and records
Identify recurring customer issues and complaints to ensure effective and permanent resolution
Support KPI performance and contribute to the team achieving overall SLA targets
Deliver excellent customer service with a willingness to go the extra mile to support users
Qualification
Required
1–2 years of experience in Client Services, Customer Service, Help Desk, or Technical Support roles
Excellent oral and written communication skills
High degree of responsibility, commitment, and dependability
Strong customer service orientation
Windows operating system support
Basic networking concepts
Microsoft Office 365
ITSM tools (Remedy preferred)
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase