Empire Automotive Group · 6 hours ago
Automotive Sales Service Consultant Ford Lincoln
Huntington Station, NY
Full-time
Onsite
Entry, Mid Level
$75K/yr - $100K/yr
2+ years expEmpire Automotive Group is a rapidly growing company in the retail automotive industry, seeking a Vehicle Exchange Sales Consultant at Empire Ford Lincoln of Huntington. The role involves serving as a knowledgeable point of contact for service customers, helping them explore finance and lease options while providing exceptional customer service and building long-term relationships.
AutomotiveCustomer ServiceRetail
Responsibilities
Connect with service customers via phone, text, or email to schedule appointments and review upgrade or purchase opportunities
Greet customers in the service drive and build rapport while introducing potential lease and upgrade opportunities tailored to their needs
Maintain an up‑to‑date, in‑depth knowledge of all new vehicle makes and models, becoming a true expert in your field
Leverage at least two years of auto sales experience to overcome objections, build rapport, and thrive in a consultative sales environment
Create a positive, seamless buying experience by guiding customers through their vehicle options and fostering long-term relationships
Conduct test drives to demonstrate key features and benefits of various models
Make daily outbound calls and follow up with existing and prospective customers to generate appointments and close sales
Reach out to customers after their visit to ensure they received exceptional service, addressing any concerns with professionalism and a strong commitment to satisfaction
Qualification
Required
Connect with service customers via phone, text, or email to schedule appointments and review upgrade or purchase opportunities
Greet customers in the service drive and build rapport while introducing potential lease and upgrade opportunities tailored to their needs
Maintain an up‑to‑date, in‑depth knowledge of all new vehicle makes and models, becoming a true expert in your field
Leverage at least two years of auto sales experience to overcome objections, build rapport, and thrive in a consultative sales environment
Create a positive, seamless buying experience by guiding customers through their vehicle options and fostering long-term relationships
Conduct test drives to demonstrate key features and benefits of various models
Make daily outbound calls and follow up with existing and prospective customers to generate appointments and close sales
Reach out to customers after their visit to ensure they received exceptional service, addressing any concerns with professionalism and a strong commitment to satisfaction
You have excellent communication, interpersonal, and organizational skills
Reliable and presentable in business attire representing Empire in a professional matter
Must have an excellent attendance record and a commitment to being on time
You understand the importance of listening and being empathetic while leading
You have strong work-ethic with the ability to work in a fast-paced, results-driven environment
You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
You have friendliness, enthusiasm, reliability, with a positive 'team-player' attitude
You are open to constructive feedback to improve your performance and development
Flexible with work scheduling and availability to work weekends and holidays if necessary
You have strong computer and multi-tasking skills, which includes Microsoft Office
You will operate a clean, organized, presentable workplace with a strong attention to details
You have shown stability in the job industry growing in each position you worked
Preferred
Spanish-speaking sales consultants are a plus!
Benefits
Free world-class sales training classes
401(K) Plan
Paid Time Off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Insurance
We promote from within
Company
Empire Automotive Group
Empire Automotive Group is a pre-owned car dealership and service centre.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Brown
Owner
Company data provided by crunchbase