Merlin Entertainments · 1 day ago
Senior Planning & Resource Manager
Winter Haven, FL
Full-time
Onsite
Senior LevelMerlin Entertainments is seeking a Senior Planning and Resource Manager to lead operational workforce planning and onsite coordination for the attraction’s variable workforce. This role involves managing and mentoring Operations Planners, supporting senior operations teams, and delivering data-driven workforce strategies to ensure efficient operations and exceptional guest experiences.
Digital EntertainmentLeisureMedia and EntertainmentTourism
Responsibilities
Lead workforce planning and scheduling, including break planning, contingency coverage, forecasting for guest demand, peak periods, and special events
Monitor staffing trends, performance metrics, and operational data from multiple sources to proactively identify and resolve resourcing challenges
Drive efficiency improvements in workforce systems and processes using data and analytics to optimize planning, compliance, and cost control
Ensure all rosters and resource processes comply with labor laws, operational standards, and company policies
Manage daily resource allocation to balance operational needs, budget, team wellbeing, and guest experience
Oversee onboarding and integration of new hires, including hiring events, inductions, uniform issuance, and role-specific training coordination
Lead and support Employee Relations processes, including investigations, disciplinary actions, tracking, reporting, and promoting a positive work environment
Oversee operations control activities, including monitoring park performance, triaging operational requests, coordinating real-time resourcing decisions, and maintaining clear communication with operational teams
Evaluate operational situations using data from diverse inputs to inform resource deployment, operational improvements, and performance reporting
Collaborate with operational teams to communicate key insights in real time to support business objectives and KPIs
Lead, coach, and develop the planning and resource team through performance management, regular feedback, and professional development
Act as a senior escalation point for workforce planning and operational resourcing issues, driving timely and effective resolutions
Monitor, analyze, and report on workforce planning KPIs, Employee Relations trends, and resource efficiency metrics
Ensure continuous improvement and compliance of workforce-related SOPs, systems, and documentation
Partner closely with the Director of Planning and Business Support, Resort Operations, and People Hub teams to align workforce strategy and ensure consistency and legal compliance
Oversee Health, Safety, and Security compliance, including risk assessment awareness, incident response, and acting as Incident Director when required
Qualification
Required
Proven experience in workforce planning, employee relations, operational management, or resource coordination in a fast-paced environment
Experience managing and developing teams, with a focus on driving performance and collaboration
Strong knowledge of scheduling systems, labour laws, and compliance processes
Demonstrated ability to analyze data, identify trends, and implement strategies for operational improvement
Excellent communication, organizational, and problem-solving skills
Ability to guide and influence the Senior Leadership Team
Benefits
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Paid Time Off (PTO).
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards.
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Company
Merlin Entertainments
Merlin Entertainments is the largest European entertainments company operating in Europe. It is a sub-organization of Blackstone Group.
Founded in 1999
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
CVC Capital Partners
2019-06-28Acquired
2013-11-13IPO
2010-06-24Private Equity
Leadership Team
Fiona Eastwood
Chief Executive Officer
Graeme Johnson
Global VP, People & Culture
Recent News
The Orlando Sentinel
2025-11-27
Company data provided by crunchbase