Capital One · 5 hours ago
Senior Associate, Project Manager (Product Operations)
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$96K/yr - $110K/yr
3+ years expCapital One, a Fortune 500 company, offers a wide range of financial products and services. The Senior Associate on the HR Digital Product Operations team will drive operational excellence for the enterprise Talent and Performance Management platform, focusing on standardizing processes and managing operational testing.
Financial Services
No H1B
Responsibilities
Operational Readiness & Scaling: Design and manage the end-to-end "repeatable pilot process" for new platform capabilities. Partner with HRBPs and Enterprise partners to define pilot populations, track success metrics, and ensure the platform remains an "audit-ready" environment
User Acceptance Testing (UAT) Lead: Lead the operational testing lifecycle for monthly releases and major cycle launches. You will coordinate with cross-functional testers to validate that business logic (e.g., role-based access and delegation) performs as intended before reaching the broader associate population
Advanced Support & Ticket Orchestration: Serve as the Tier 2/3 escalation point for complex operational "tickets" (e.g., data reconciliation issues between the platform and Workday, accidental submission reversals). You will not just resolve tickets but analyze "support volume trends" to identify and prioritize product fixes or training gaps
Stakeholder & Risk Management: Maintain the team’s RAID trackers and risk registers. You will proactively identify operational bottlenecks in the performance cycle and partner with technical teams to ensure automated data shares and system integrations are functioning correctly
Qualification
Required
At least 2 years of Project Management or Product Operations experience
Preferred
Bachelor's Degree or Military experience
At least 3 years of experience in Product Operations, HR Technology, or Tech Implementations
Proven experience in UAT coordination and managing operational support queues
Strong analytical skills with experience in data reconciliation between disparate systems (e.g., internal platforms and HCM systems like Workday)
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Benzinga.com
2026-01-21
Business – Latest Financial & Stock Market News | New York Post
2026-01-20
Business News: Pasadena Star-News
2026-01-19
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