AST · 21 hours ago
Service Engineer Lead
Tacoma, WA
Full-time
Onsite
Senior Level
$90K/yr - $115K/yr
5+ years expAST is a company that enhances the efficiency, productivity, and safety of aseptic manufacturing processes for the Life Science Industry. They are seeking a dynamic and experienced Service Engineer Lead to oversee the service engineering team, ensuring high-quality service delivery and driving process improvements.
BiotechnologyConsumer ElectronicsHealth CareInformation TechnologyManufacturingPharmaceuticalRobotics
Responsibilities
Lead and manage the service engineering team, providing guidance, mentorship, and support to ensure team members achieve their goals and deliver exceptional service
Develop and implement strategies to optimize service delivery processes, improve efficiency, and enhance customer satisfaction
Collaborate with cross-functional teams to identify and address technical challenges, escalate issues as needed, and drive resolution to meet service level agreements (SLAs)
Conduct regular performance evaluations, provide feedback, and implement development plans to enhance the skills and capabilities of team members
Act as a subject matter expert, providing technical guidance and assistance to team members in troubleshooting complex issues and implementing solutions
Stay updated on industry trends, emerging technologies, and best practices in service engineering, and recommend innovative solutions to enhance service delivery
Use AutoCAD drafting software to create detailed electrical schematics and layout components for panel building
Understand, trouble-shoot, and point out problems in PLC ladder diagrams, sensors, pneumatics, mechanical assemblies and other machine related items
Hands on assembly/disassembly for fixing or maintaining equipment
Draft operations and maintenance manuals in accordance with the designs and equipment
Participate in the installation/startup/testing of machinery at customer facilities
Participate in electrical and controls installation and supervision at customer facilities as needed
Perform machine testing, experiments, and debug activities to ensure designs reliably meet the project requirements
Execute factory acceptance testing with documented results
Execute and document projects and tasks within given timelines and budgets with moderate oversight
Maintain technical records, test results, and documentation in support of 'design and/or performance history'
Estimate the number of hours required to accomplish tasks
Perform engineering responsibilities within budget and schedule limitations
Follow the guidance of the Engineering Manager and Principal/Senior Engineers
Embrace AST's Process of Continuous Improvement across the organization
Travel can be up to 50% based on business demands
Qualification
Required
Bachelor's degree in engineering, computer science, or a related field
5+ years of experience in service engineering, with 2+ years in a leadership or managerial role
Strong technical expertise in Isolators and Automated Aseptic machinery
Proven track record of successfully leading and managing teams to achieve objectives and deliver high-quality service
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions
Strong problem-solving skills and the ability to thrive in a fast-paced environment
Must be legally authorized to work in the United States
Must be willing to take and successfully pass a drug test
Benefits
Medical (HSA & PPO)
Dental
Vision
Long/Short term disability
HSA account with employer contribution
401(K) (Traditional & Roth options) with up to 5% company match
Education Assistance
Paid Time Off (PTO)
Paid Holiday
Bonus potential
Company
AST
AST is a technology leader specializing in advanced aseptic filling and closing systems.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Marchesini Group
2025-12-09Corporate Round
Leadership Team
Joe Hoff
Chairman and CEO
Jacob Stephen
Chief Operations Officer
Recent News
2025-08-08
2023-11-08
Company data provided by crunchbase