DealHub.io · 4 days ago
Director of Customer Success - Enterprise
United States
Full-time
Remote
Director/Executive
8+ years expDealHub.io is a leader in business applications, offering a unique quote-to-revenue solution to help industry leaders increase revenue and manage growth. They are seeking a seasoned Director of Customer Success – Enterprise to lead their customer success function, ensuring enterprise customers achieve rapid value and long-term success through strong relationships and execution excellence.
Contact ManagementCRME-Commerce PlatformsInformation TechnologySaaSSales AutomationSoftware
Responsibilities
Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment
Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives
Build and maintain trusted relationships with senior stakeholders and executives at customer organizations
Drive operational rigor and execution: clear plans, milestones, risk management, and accountability
Establish and enforce best practices, playbooks, and success frameworks for enterprise customers
Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders
Partner closely with Sales, Product, and Support to ensure a seamless customer experience
Provide executive-level visibility into customer health, risks, escalations, and outcomes
Play an active role in retention, renewals, and expansion for enterprise accounts
Qualification
Required
4+ years experience leading and mentoring CS or implementation teams
8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS
Proven track record delivering complex enterprise onboarding projects
Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems
Experience in revenue, billing or sales motions
Comfortable operating at both strategic and hands-on technical levels
Executive presence and confidence engaging with C-suite stakeholders
Execution-focused, pragmatic, and willing to 'get your hands dirty'
Exceptional English (both written and verbal)
Company
DealHub.io
DealHub is the Agentic Quote-to-Revenue platform for forward-thinking enterprises to manage the entire revenue lifecycle.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$184.5MKey Investors
Riverwood CapitalAlpha Wave VenturesIsrael Growth Partners
2026-01-20Private Equity· $100M
2022-06-14Series C· $60M
2021-06-02Series B· $20M
Leadership Team
Eyal Elbahary
CEO and Co-founder
Alon Lubin
CTO and Co-founder
Recent News
2026-01-23
legacy.thefly.com
2026-01-21
thesaasnews.com
2026-01-21
Company data provided by crunchbase