Tower Hill Insurance Group · 1 hour ago
Customer Service Representative I
Gainesville,FL,US
Full-time
Onsite
Entry Level
1+ years expTower Hill Insurance Group is a trusted name in homeowners insurance, offering exciting opportunities for career advancement. They are seeking a Customer Service Representative I to provide excellent customer service support to Insureds, Agents, and related businesses via various communication channels.
Commercial InsuranceCustomer ServiceFinancial ServicesInsurance
Responsibilities
Handle inbound/outbound phone inquiries about policy changes, review and discuss policy declarations page, renewals, billing information, cancellations, initial claim reporting and claim status
Service main contact center queues (Policy Inquiry, Claims, Claim Status, Commercial, and TH Specialty Policy) other queues may be assigned as needed
Achieve a monthly production score of 85% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence and Attendance for six consecutive months
Discuss basic information on the Policy Declarations Page including breakdown of property coverage, breakdown of premium charges, and deductibles as outlined on the policy
Provide detailed breakdown of Tower Hill Insurance Exchange
Document summary of each customer contact via our system applications
Rely on instructions and pre-established guidelines to perform the functions of the job
Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction
Strive for first-call resolution, including providing options and alternatives to best assist the customer
Maintain full knowledge of department reference FAQ documents
Work extended hours to meet Call Center demands and during catastrophes as needed
Prepare faxes, emails, receipts, and other correspondence as requested
Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude
Qualification
Required
Candidates must reside within 50 miles of our Gainesville, FL or Lexington, KY office and be willing to work on-site
High School Diploma or GED required
Minimum of one (1) year of relevant customer service or call center work experience required
Valid Driver's License required
Preferred
Previous work experience in insurance services or related service industry background is a plus
Professional Insurance Designations preferred
Florida 4-40 Customer Service License preferred
Benefits
Medical
Dental
Vision
Life & Disability Insurance
401(k)
Health Savings Account
Accident, Critical Illness and Hospital Indemnity
Pet insurance
Paid time off & Holiday pay
Company
Tower Hill Insurance Group
Founded in 1972, Tower Hill Insurance is a leader among residential and commercial property insurers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
W.T. Shively
Founder
Recent News
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