Texas Department of Transportation · 2 hours ago
Field Services Senior Support - Information Technology Div.
Houston, TX
Full-time
Onsite
Senior Level
5+ years expTexas Department of Transportation is seeking a results-driven professional to perform highly advanced computer systems support work. The role involves coordinating technical assistance for IT operations, troubleshooting issues, and leading the work of others with minimal supervision.
Government Administration
Responsibilities
Provides technical assistance troubleshooting software and hardware problems as well as problems involving office equipment such as phones, printers, and fax machines; escalates difficult problems to a higher level of support
Develops and updates technical support training documents for end users
Coordinates and performs installation and maintenance of software and hardware updates
Monitors incoming technical support requests and responds to technical questions and issues in a timely manner
Performs asset inventory of department/division's information technology equipment
Assists supervisors with on-boarding and off-boarding of employees’ information technology equipment and network access
May lead and coordinate work of others
Transfers and receives equipment and records transactions in database
Reviews and provides recommendations regarding the procurement of information technology equipment and software for the department/division
Coordinates, oversees, and/or performs the setting up of equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software
Identifies, researches, and resolves technical problems
Provides support to end users in a timely manner
Reviews and maintains reports of all hardware that is assigned for system utilization on all inventory and ongoing procurement
Troubleshoots and coordinates with vendors and the Information Technology Division to maintain workstations, hardware, applications, and software
Coordinates onboarding and offboarding new and existing employees tracking incoming and outgoing equipment
Performs other job responsibilities as assigned
Qualification
Required
High School Grad or Equivalent in general studies
5 years experience in providing computer systems support, help desk support, technical support, or related work experience. (Experience can be satisfied by full time or prorated part time equivalent)
Related technical training or education from an accredited institution may be substituted for experience on a year per year basis
Preferred
Extensive knowledge of methods and equipment used in information systems support and maintenance
The practices, principles and techniques of computer operations and information systems
Applicable computer software applications and hardware
Proficient skill in providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved
Planning, coordinating and scheduling
Maintaining effective working relationships with others
Researching and troubleshooting issues and problems
Using and supporting personal computers and peripheral equipment
Using and supporting of applicable computer systems
Maintaining a safe working environment
Must be able to communicate complex issues, deliver concise updates, and provide actionable recommendations, ensuring that leadership is informed and empowered to make strategic decisions
Benefits
Retirement Plans
Alternative and/or Flexible Work Schedules
Paid Leave and Holidays
Health Premiums paid at 100% for Full-Time Employees
On-the-Job Training
Tuition Assistance Program
Holistic Wellness Program with Leave Incentives
Career Development and Advancement Opportunities
Family-Friendly Policies and Programs
Company
Texas Department of Transportation
Texas Department of Transportation maintains 80,000 miles of road for supporting aviation, rail, and public transportation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Stephen Stewart, CPA.CITP
Chief Financial Officer
Carmella I.
Senior Human Resources Business Partner
Recent News
Morningstar.com
2025-12-05
2025-11-21
Company data provided by crunchbase