Chase · 5 days ago
Investigations Specialist
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Full-time
Onsite
Entry, Mid Level
2+ years expChase is a leading financial institution dedicated to protecting its people and assets. As an Investigative Specialist, you will review account activity, analyze information, and document findings in a Case Management System to ensure compliance with banking regulations and safeguard the institution from risks.
BankingFinancial Services
Responsibilities
Conduct thorough reviews of account activities to detect and assess potential risk factors. Utilize advanced data analysis techniques to identify unusual or suspicious activities that may indicate fraudulent behavior or other risks
Gather and compile comprehensive supporting documentation for each case. Accurately record all findings and observations in the Case Management System, ensuring that each case is well-documented for further investigation and resolution
Adhere strictly to banking regulations, internal policies, and procedures. Ensure that all tasks are completed within established timelines to maintain compliance and operational efficiency
Stay informed about the latest developments in banking operations, policies, and emerging fraud trends. Leverage this knowledge to facilitate effective fraud investigations and implement risk mitigation strategies
Participate in ongoing training and development opportunities to enhance your skills and knowledge in fraud detection and risk management. Contribute to the continuous improvement of processes and procedures to strengthen our institution's defenses against fraud
Qualification
Required
2+ years of relevant experience
Strong decision making, sound judgment & analytical skills
Ability to develop effective working relationships internally, with other financial institutions and with law enforcement
Attention to detail, able to ask probing questions and tactfully address discrepancies
Ability to work in a fast-paced environment, maintaining adherence to strict deadlines and timelines
Intermediate PC skills & keyboard/typing
Excellent verbal and written communication skills
Professional attitude
Prior customer service experience
Continuing education in Business / Communications / Criminal Justice
Preferred
Bilingual (English/Spanish) beneficial
Prior Fraud prevention or detection experience a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
2026-01-18
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