DFCU Financial · 18 hours ago
User Services Analyst
Fairlane Town Center, 400 Town Center Dr, Dearborn, MI 48126, USA
Full-time
Onsite
Entry Level
2+ years expDFCU Financial is one of the largest and best managed credit unions in the country, seeking a full time User Services Analyst to join their team. This role involves acting as a central point of contact for incidents, problems, requests, and questions, while also monitoring production systems and resolving operational issues.
BankingCrowdfundingFinancial ServicesVenture Capital
Responsibilities
Receive incoming requests and problems via telephone, e-mail, voicemail and direct contact
Initiate incident tickets, provide first line resolution, and route tickets to appropriate second line personnel when necessary
Research assigned support tickets and problems using tools available to determine their cause and develop a solution
Provide problem descriptions and supporting documentation that are both concise and accurate
Monitor electronic channels and ATM system to ensure member access; report and ensure faults are corrected in a timely manner
Adhere to current operating priorities, procedures, standards, and techniques
Monitor and recognize system problems, perform documented diagnostics, and initiate notification and resolution; escalate when necessary
Ensure job schedule requirements are met, and document operational information in shift logs and reports
Receive, send, and process files
Monitor environmental conditions in the data center
Perform system testing as required
Adhere to established security policies and procedures
Ensure physical security of the data center by authorizing visitors and questioning unusual activity in the computer room
Ensure documentation is accurate by initiating changes
Occasional travel for training, conferences, and disaster recovery of offsite equipment support
On call support 7x24 with 30-minute response, as required
Qualification
Required
Associate degree in related field or equivalent education or work experience
Two years' experience with operating systems; experience in a data center environment preferred
Two years' experience with MS Office suite
One year experience with SharePoint or other groupware solutions
One year experience with Internet browsers, e-mail clients, and automation software
Ability to understand the flow of production programs and processing
Ability to manage multiple concurrent tasks in an organized manner
Proficient in Microsoft 365
Demonstrated analytical and problem-solving skills
Able to initiate and embrace change
Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment
Preferred
Experience in a data center environment preferred
Benefits
Potential for a hybrid work schedule
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Employee bonus program
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Adoption assistance for qualified expenses maximum $10,000 per child
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short & long term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Employee loan discounts (closed-end loans)
Service / anniversary awards
Employee discounts for company logo wear
Employee referral payouts for recruiting your friends and family
Paid lunch time
Tuition reimbursement / Education assistance
Ongoing training opportunities
Leadership development program
Paid time off
Paid holidays (13 per year)
Flexible scheduling for students
Company
DFCU Financial
DFCU Financial is a banking firm that offers online checking, banking, mortgages, loans, and investment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Goldberg
President & Chief Executive Officer
Recent News
GlobeNewswire
2026-01-06
2025-01-06
Company data provided by crunchbase