Chase · 1 day ago
Business Operations Director – Branch Workforce Planning
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Director/Executive
15+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Business Operations Director, you will lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network, driving innovation and digital transformation while managing a high-performing team.
BankingFinancial Services
Responsibilities
Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership
Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans
Drive digital transformation and AI adoption in workforce planning processes and tools
Design, implement, and continuously improve workforce planning products to optimize demand-supply matching
Oversee daily service and staffing levels to ensure achievement of business goals and service standards
Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools
Prepare and present executive-level business analysis, projections, and performance trends to senior management
Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning
Oversee budget and financial planning for workforce initiatives
Ensure compliance with regulatory, data, and operational standards
Drive innovation and continuous improvement in workforce planning
Qualification
Required
Bachelor's degree required
15+ years progressive leadership experience, including 10+ years in retail and financial services
Demonstrated management and leadership skills, preferably in a large company
Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools)
Strong communication, presentation, and writing skills
Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools
Proven ability to deliver measurable business results through workforce optimization
Track record of driving innovation and continuous improvement in workforce planning
Ability to influence senior leaders and build consensus across diverse stakeholder groups
Effective communicator, able to package and present complex information in executive formats
Demonstrated ability to lead through change and ambiguity
Preferred
Master's degree in business, analytics, or related field
Experience with digital transformation and AI in workforce planning
Experience managing large teams in a matrixed environment
Familiarity with regulatory and compliance standards in financial services
Experience with advanced analytics and business intelligence tools
Proven success in talent development and succession planning
Experience in budget and financial planning for workforce initiatives
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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