Solutions iT USA · 14 hours ago
IT Technician (Engineer) - Alaska
Anchorage, AK
Full-time
Hybrid
Entry, Mid Level
$31/hr - $36/hr
2+ years expSolutions iT USA is a purpose-driven MSP helping small to mid-sized businesses thrive through people-first IT services. They are looking for an Engineer Technician to join their IT team, responsible for the maintenance, installation, and support of business customer networks and technology environments, both remote and onsite.
Information Technology & Services
Responsibilities
Supports end-user customers via phone, remote session, and onsite for any technology issues as required
Troubleshoots, maintains, and implements customer networks, servers and other technology equipment as required
Act as the Primary Field Technician for our Alaska clients, including technical support and customer service visits
Works with clients to evaluate and solve technical problems
Configures and supports internal and external networks
Troubleshoots all aspects of network performance
Maintains documentation, time, and completes notes on work performed and changes to client systems
Works with the client to ensure all work is completed to the client’s satisfaction
Assists other Engineers on projects when needed
Configures standard POP, SMTP & Exchange clients including Outlook
Understands and can install, configure, and test workstation hardware, including video cards, NICs, sound cards, hard drives, and PDAs
Performs administration work, including adding and removing users and groups, configuring file permissions, checking event logs, and configuring and restoring data from backup
Administers enterprise e-mail application, including adding and removing users and groups
Configures folder permissions if applicable, forwards mail to other accounts, and adds aliases
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in and responsibility for the quality of work performed
Pays close attention to detail while performing technically detailed tasks
Performs effectively in stressful situations
Recognizes when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provides accurate time estimates for the duration of a task
Learns new technologies through the use of self-study materials and intuition
Articulates technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Self-motivates and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals
Maintains punctual, regular, and predictable attendance
Works collaboratively in a team environment with a spirit of cooperation
Respectfully takes direction from the manager
Other duties as assigned
Qualification
Required
2-4 years of technician experience
Experience working with IT networks and systems, advanced network environments, Microsoft environments including Azure is preferred
A strong team member passionate about helping people with IT
Supports end-user customers via phone, remote session, and onsite for any technology issues as required
Troubleshoots, maintains, and implements customer networks, servers and other technology equipment as required
Act as the Primary Field Technician for our Alaska clients, including technical support and customer service visits
Works with clients to evaluate and solve technical problems
Configures and supports internal and external networks
Troubleshoots all aspects of network performance
Maintains documentation, time, and completes notes on work performed and changes to client systems
Works with the client to ensure all work is completed to the client's satisfaction
Assists other Engineers on projects when needed
Configures standard POP, SMTP & Exchange clients including Outlook
Understands and can install, configure, and test workstation hardware, including video cards, NICs, sound cards, hard drives, and PDAs
Performs administration work, including adding and removing users and groups, configuring file permissions, checking event logs, and configuring and restoring data from backup
Administers enterprise e-mail application, including adding and removing users and groups
Configures folder permissions if applicable, forwards mail to other accounts, and adds aliases
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in and responsibility for the quality of work performed
Pays close attention to detail while performing technically detailed tasks
Performs effectively in stressful situations
Recognizes when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provides accurate time estimates for the duration of a task
Learns new technologies through the use of self-study materials and intuition
Articulates technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Self-motivates and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals
Maintains punctual, regular, and predictable attendance
Works collaboratively in a team environment with a spirit of cooperation
Respectfully takes direction from the manager
Other duties as assigned
Company
Solutions iT USA
Our team is dedicated to providing stress-free IT Solutions. We offer a host of services, check us out!
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase