Ochsner Health · 19 hours ago
Sr Financial Counselor- OMC- New Orleans
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
2+ years expOchsner Health is a healthcare organization committed to serving and innovating since 1942. The Sr Financial Counselor role is responsible for assisting patients with billing inquiries and ensuring a high level of patient satisfaction through accurate and timely assistance.
Health CareHospitalInformation TechnologymHealth
Responsibilities
Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call
Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained, and account balances and discrepancies are resolved within the prescribed period
Plans, organizes, and prioritizes work to discuss with patients the importance of their financial responsibility. Educates the patients on various available assistance options, as well as explain the financial impact of various alternatives
Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided
Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction. Represent the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately and efficiently
Works with clinical staff in relation to patient’s benefits, pricing structure, authorizations, denial review, appeals on denials, and submission of physician adjustment requests
Assists supervisors with escalated patient inquiries and daily operations of the department
Provides routine support with new hire and on-going staff training/coaching
Completes more complex research of a patient’s account before submitting/processing adjustments requested
Qualification
Required
High School diploma or equivalent
2 years of customer service, healthcare, or office experience
Must have computer skills and dexterity required for data entry and retrieval of patient information
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Must be proficient with Windows-style applications, various software packages specific to role and keyboard
Strong interpersonal skills
Ability to multi-task
Ability to perform effectively in a fast paced ever changing environment
Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations
Ability to organize and prioritize to ensure deadlines are met
Ability to work with minimal supervision and makes independent decisions
Ability to provide coaching and constructive feedback
Demonstrated problem solving skills, attention to detail and robust follow up
Ability to work independently and as part of a team
Reliable transportation as may be required to travel to other facilities to fill in as needed
Preferred
Bachelors' degree
1 year in a healthcare business office
Collections/Customer Service Experience
Proficient in Word, Excel and Power point
Bilingual
Company
Ochsner Health
Ochsner Health is the leading nonprofit healthcare provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.6MKey Investors
Parkinson's Foundation
2023-07-25Grant
2018-10-04Grant· $1.6M
Leadership Team
Beth Walker
CEO
Kim Ellender
Chief Executive Officer - St. Bernard Parish Hospital
Recent News
2025-12-24
New Orleans CityBusiness
2025-10-31
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