Securitas Security Services USA, Inc. · 10 hours ago
Sales Operations Specialist
Parsippany, NJ, United States
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $75K/yrSecuritas Security Services USA, Inc. is focused on providing security services to protect homes, workplaces, and communities. The Sales Operations Specialist will support the Salesforce and Microsoft Dynamics CRM systems, conduct sales reporting and analysis, and assist in user acceptance testing while ensuring effective utilization of CRM tools by end users.
Public SafetyRisk ManagementSecurity
Responsibilities
Provide day-to-day administrative support within the Salesforce and Microsoft Dynamics CRM systems and related tools, including record entry, data stewardship, and user management
Provide prompt assistance to field personnel with CRM-related questions and technical issues, serving as the primary contact for troubleshooting and end user support
Create and generate regular sales reports, dashboards, and analytics to monitor key performance indicators (KPIs) and provide insights to sales teams and management
Analyze sales data to identify trends, patterns, and opportunities for improvement, and present findings in a clear and concise manner
Develop and maintain support documentation, including user guides, training materials, and FAQs, to ensure effective utilization of the CRM system by end users
Assist in user acceptance testing (UAT) efforts for system enhancements, new features, and bug fixes, ensuring proper functionality and adherence to business requirements
Collaborate with field personnel, IT representatives, and external vendors to troubleshoot and resolve system issues, ensuring minimal disruption to business operations
Assist with other projects as assigned and perform additional duties as requested by management
Qualification
Required
Proficient in Salesforce and/or Microsoft Dynamics CRM, including knowledge of data entry, user management, and report generation
Strong proficiency in Microsoft Excel, with the ability to manipulate and analyze large datasets
Competency in Microsoft Outlook, Word, and PowerPoint
Excellent analytical skills with the ability to translate complex data into actionable insights
Detail-oriented with exceptional organizational and time management skills to meet deadlines and handle multiple tasks simultaneously
Strong communication skills, both verbal and written, with the ability to effectively collaborate with cross-functional teams
Intense focus on customer service and end user experience
Self-motivated and proactive, with a strong ability to work independently and as part of a team
Familiarity with user acceptance testing (UAT) processes and experience in creating support documentation is a plus
High school diploma or GED required
Preferred
Prefer Associate degree in Business Administration, Information Systems or a related field, or equivalent experience in a similar role (preferably with exposure to Salesforce and Microsoft Dynamics CRM administration and reporting)
Benefits
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Company
Securitas Security Services USA, Inc.
Securitas knows Security. It is our only business.
Founded in 1934
10001+ employees
H1B Sponsorship
Securitas Security Services USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (5)
2022 (5)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
A
Allan L Cordova
Chief Information Security Officer
Recent News
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