Loews Hotels & Co · 13 hours ago
Billing Services/Group Billing Manager
Franklin, TN
Full-time
Onsite
Entry, Mid Level
2+ years expLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of 26 hotels and resorts across the United States. They are seeking a Billing Services/Group Billing Manager to provide direction and leadership in a financial shared services environment, overseeing a team that ensures comprehensive billing for group clients and third-party partners while maintaining performance metrics and delivering exceptional customer service.
Travel
Hiring Manager
Adriana Piccinini
Responsibilities
Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices
Recruits, interviews, hires, and trains talented team members to excel
Provides day to day management of Billing Services team members providing catering and convention billing, customer service call center, group commission payment, and third-party billing services
Assigns and monitors work to ensure proper balance and maximum efficiency of team
Maintains atmosphere of support, respect, and trust in department to enable a one-of-a-kind employment experience for our team members
Continually monitors and reports metrics and KPIs to ensure service levels are maintained and targets are met
Maintains strong environment of internal controls and best practices by regularly testing and provides corrective action where appropriate
Identifies training opportunities; creates and presents ongoing training to team members
Manages guest/client problem resolution and contact escalation
Builds strong relationships with hotel property leaders to ensure their needs are met and concerns are addressed in a timely and professional manner
Controls costs by effectively managing labor and monitoring savings objectives
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all training sessions and meetings
Ability to perform 'Physical Requirements' as explained below
Other duties as assigned
Qualification
Required
2-3 years of experience working with Billing and Accounting and supervising or managing a team
2 years of customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office
Preferred
Business Administration/Accounting Degree preferred
Benefits
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Company
Loews Hotels & Co
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Tisch
President & CEO
Kristie Goshow
Chief Commercial Officer (CCO)
Recent News
2026-01-07
2025-11-03
Company data provided by crunchbase