Ursus, Inc. · 18 hours ago
Sr. Customer Success Manager
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$95/hr - $105/hr
10+ years expUrsus, Inc. is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing. They are seeking a Sr. Customer Success Manager to drive adoption of Digital Media Emerging Solutions for top Enterprise customers, focusing on enhancing customer experiences and fostering innovation.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Act as the main point of contact throughout the customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Collaborate with senior-level account stakeholders to efficiently implement the customer's strategy and roadmap
Find opportunities for emerging solutions to streamline workflows, enhance creativity, and improve productivity
Partner with Strategic Development to develop targeted adoption strategies and drive active user engagement within customer organizations
Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals
Foster innovation and thought leadership by sharing resources and new ways your customers can use solutions to accelerate and advance their creative process
Identify customer risk, and work with the ecosystem team to create and execute risk mitigation and "get well" plans
Serve as the voice of the customer internally – sharing strategic use cases, process improvements, and asks back into the internal ecosystem
Qualification
Required
Bachelor's Degree and/or relevant work experience
10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.). Design/creative industry experience a plus
Demonstrated effectiveness in handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Deep understanding of the challenges and opportunities faced by enterprise visual communicators
Proficiency in synthesizing complex business requirements into accessible and effective solutions
Exceptional interpersonal, presentation, and communication skills, both verbal and written
Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners
Existing knowledge of software in digital marketing and/or digital media space
Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions, presentations, meetings, and workshops
Flexibility to travel (approx. 20%)
Preferred
Design/creative industry experience a plus
Benefits
Medical
Dental
Vision
Commuter
401K benefits with company matching
Company
Ursus, Inc.
Ursus, Inc., has been recognized by Staffing Industry Analysts (SIA) for four consecutive years as the fastest-growing technical and creative staffing firm in the United States.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.45M2017-12-20Angel· $0.1M
2016-01-14Angel· $0.35M
Leadership Team
Jon Beck
Founder & CEO
Company data provided by crunchbase