Amazon · 4 hours ago
Sr. Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)
Irving, Texas, USA
Full-time
Hybrid
Senior Level, Lead/Staff
$121K/yr - $163K/yr
8+ years expAmazon is seeking a Process Improvement Specialist III to drive network-wide projects and innovate new processes at scale within their Cross Mile Continuous Improvement team. This role involves managing key continuous improvement initiatives across North America Operations, ensuring projects are effectively planned and executed to achieve targeted outcomes.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead the planning and delivery of complex improvement programs that support XMCI priorities across Safety, Quality, Cost, and Velocity
Translate organizational goals into clear project plans with defined milestones, success criteria, and measurable outcomes
Partner with cross-functional teams including Operations, Finance, Learning, Technology, and senior leadership to align objectives, remove barriers, and drive shared ownership
Analyze operational and business performance data to identify improvement opportunities, validate impact, and guide decision making
Develop and implement strategies to maximize the return on investment (ROI) for programs
Collaborate with subject matter experts and instructional designers to develop effective cross-mile CI execution projects
Influence leaders at all levels by presenting recommendations, highlighting risks, and driving alignment on next steps
Design feedback loops with customers to identify top priorities
Identify opportunities to automate workflows, streamline processes, and scale mechanisms across business units
Conduct current state analysis to identify performance, key pain points and inefficiencies
Develop short-term actions (0 – 3 months) and long-term (1–3 years) roadmaps
Contribute to continuous refinement of XMCI operating models, governance mechanisms, and portfolio management routines
Act as a strategic advisor to process improvement managers and field operators, providing guidance on developing and executing effective network-level program expansion, or process changes
Develop and maintain schedules, ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycle
Qualification
Required
Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc
Bachelor's degree in operations, supply chain or logistics, or 8+ years of Amazon experience
Experience using data and metrics to measure impact and determine improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience working cross-functionally with tech and non-tech teams
Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits), or experience communicating results to senior leadership
Experience in oral and written communication
Preferred
5+ years of driving process improvements experience
Project Management Professional (PMP) or equivalent certification
Bachelor's degree in engineering, statistics or business, or a Six Sigma Black Belt and experience as a lean sensei
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience handling ambiguous or undefined challenges through strong problem solving abilities
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase