10bits · 8 hours ago
Customer Service Associate
Springdale, AR
Contract
Onsite
Entry Level
$20/hr - $21/hr
1+ years exp10bits is a Healthcare and Professional Staffing Company, and they are seeking a Customer Service Associate to act as the main point of contact between clients and external customers. The role involves managing customer relationships, resolving delivery issues, and analyzing high volumes of incoming emails to ensure prompt resolutions.
ConsultingInformation TechnologyMobile AppsSoftware
Responsibilities
Act as the main point of contact between client`s Supply Chain, external customers, carriers, and Sales
Own the customer relationship end-to-end for assigned accounts
Analyze high volumes of incoming emails (up to 300+/day) and drive prompt, accurate resolutions
Proactively resolve delivery, scheduling, and transportation issues
Use multiple internal dispatch systems (TES, LME, FourKites, OTR)
Navigate external customer scheduling systems (Retailix, Retail Link, UNFI, One Network, etc.)
Identify solutions that balance customer service excellence with cost efficiency
Qualification
Required
Bachelor's degree or equivalent experience in customer service or transportation/logistics
1 year of related experience in Dispatch or transportation/logistics
Customer service experience beyond a call-center environment
Strong proficiency in the MS Office
Ability to work efficiently in multiple systems simultaneously
Preferred
Dispatch or transportation/logistics experience strongly preferred
Company
10bits
10bits is an IT consulting and software development firm with years of experience helping businesses drive across variety of practice areas.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase