Kaiser Permanente · 3 hours ago
Assistant II, Laboratory
Jonesboro, GA
Full-time
Onsite
Entry, Mid Level
2+ years expKaiser Permanente is seeking a Laboratory Assistant II responsible for the collection and processing of laboratory specimens. The role requires proficiency in laboratory information systems and excellent customer service skills while working independently at the assigned facility.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Serves as the onsite laboratory liaison for the facility: working lab independently. Record temperatures, troubleshooting when out of range, recording action. Equipment maintenance. Assists with training new lab employees and nursing staff
Collect laboratory specimens: Perform venipuncture proficiently on all age groups. Escort members for urine specimen collection to the rest room and explain collection procedure. Follow department policies/procedures for specimen collection, including Standard Precautions. Maintain a professional demeanor/appearance per regional policy while collecting specimens. Research and collect appropriate specimen for the test requested. Address members properly, collecting specimens efficiently with compassion. Clearly explain, ensure understanding of collection/storage instructions for patient take home tests. Promptly respond to requests for venipunctures to be performed in areas outside of the lab. Be familiar with emergency codes and be able to execute appropriate emergency procedures. Protect PHI per HIPAA, including shred or properly dispose of all unused labels. Keep work area/ phlebotomy room clean/stocked with in date supplies, complete checklist
Deliver great customer service: Show care and respect for members at all times, resolving issues or finding someone who can. Establish and maintain effective relationships with internal and external customers. Prioritize work to meet member/customer needs, e.g., update members of any delay or extended wait time, and verify check-in/walk-in for lab. Consistently displays good communication skills
Greet members promptly using good customer service skills (make eye contact, smile). Exhibit competency in Cerner, the laboratory information system. Exhibit competency in HealthConnect/EPIC. Maintain a professional demeanor/appearance per regional policy at all times. Use good telephone etiquette (give name, location). No eating, drinking, chewing gum, or applying makeup, no cell phone usage in patient care and testing area. Process all orders/accurately. Monitor the waiting area for members waiting, using the Caution List. Protect PHI per HIPAA. Keep lab area neat, clean, and stocked with in date supplies & patient instructions
Process specimens: Process STATS, coagulation, and other time sensitive specimens immediately. Notify technologist when stats are brought into technical area. Follow through with add-on requests. Follow department policies/procedures for processing specimens. Monitor pending functions/list daily to ensure all collected specimens have been processed. Keep accession area clean/stocked with in date necessary/appropriate supplies, complete checklist. Other duties as assigned
Be informed/provide information: Complete all mandatory training, policy/procedure review and competency requirements. Assist with preparation of facility lab, participate in internal DHR inspections, being prepared to answer inspectors questions. Attend department and facility meetings as well as applicable in-service education programs. Responsible for reading and complying with information communicated in Laboratory Newsletters, and Cerner pop-ups. Document quality issues and communicate to supervisor
Qualification
Required
Minimum two (2) years of experience as a Laboratory Assistant
High School Diploma or General Education Development (GED) required
Basic Life Support required at hire
Must demonstrate good customer service skills
Must be able to work independently
Must have a history of punctuality
Must have a history of good attendance
Preferred
Minimum one (1) year of customer service experience
Completion of a phlebotomy training program
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
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