Podium · 5 hours ago
Onboarding Specialist - Automotive
Lehi, Utah
Full-time
Onsite
Entry Level
1+ years expPodium is a company focused on bringing AI employees to local businesses, and they are seeking an Onboarding Specialist to manage the implementation and onboarding of new customer accounts. The role involves coordinating account connections, conducting trainings, and ensuring product adoption while creating new internal processes.
CollaborationConsumer ReviewsMessagingSaaSSoftware
Responsibilities
Primary contact during the first 30 days of new customer experience
Podium product expert
Manage potential escalations within the first 30 days
Coordinate all account connections (product and integration-related)
Ensure product adoption through various outreach methods and health scoring of accounts
Implement and configure AI agents
Ensure effective hand-off to CSMs after the onboarding period is over
Conduct full-team trainings for all locations in every account, covering best practices
Coordinating and responding to client issues
Building new processes and working with different departments to create a smooth implementation experience
Qualification
Required
1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
A bachelor's degree in business or a similar field
Exceptional written and communication skills
Experience communicating directly with clients
Proven track record of managing multiple concurrent projects with varying complexity levels
Excellent problem-solving skills
Self-starter with prior experience navigating complex customer environments
Ability to sort through large volumes of data and drive insights and results
Interest in further understanding and working with AI agents
Preferred
Bachelor's degree
Experience with Gainsight and Salesforce
Benefits
Transparent culture
Great opportunities for career growth
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees
Company
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
1001-5000 employees
H1B Sponsorship
Podium has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$422.65MKey Investors
Y Combinator Continuity FundIVPAlbum VC
2022-10-31Series Unknown
2021-11-15Series D· $201M
2020-04-07Series C· $125M
Leadership Team
Eric Rea
Co-founder & CEO
Dennis Steele
Co-Founder
Recent News
2026-01-20
2025-11-25
Company data provided by crunchbase