Delaware Elevator, Inc. · 6 hours ago
Service Representative
Salisbury, MD
Full-time
Onsite
New Grad, Entry LevelDelaware Elevator is expanding and looking for a detail-oriented and customer-focused Service Coordinator to join their team. This role serves as the hub of communication between customers, service technicians, and management, requiring strong organizational and problem-solving skills.
Building MaterialConstructionIndustrial
Responsibilities
Communicate with customers to assist with service requests
Act as the main contact for Service Technicians in the field
Create and manage service call tickets using our Total Elevator Service database
Schedule and track Fire Recall testing
Develop strong relationships with customers, technicians, managers, and coworkers
Assist Service Management with additional tasks as needed
Cross-train in other functions to broaden your skills
Qualification
Required
Detail-oriented and customer-focused
Organized and able to thrive in a fast-paced environment
Enjoy problem-solving
Communicate with customers to assist with service requests
Act as the main contact for Service Technicians in the field
Create and manage service call tickets using Total Elevator Service database
Schedule and track Fire Recall testing
Develop strong relationships with customers, technicians, managers, and coworkers
Assist Service Management with additional tasks as needed
Cross-train in other functions to broaden skills
Preferred
Excellent phone, email, and in-person communication skills
Strong decision-making and problem-solving abilities
Outstanding customer service skills
Proficient in Microsoft Excel and Word; willing to learn specialized software (Total Elevator Service)
Highly organized, punctual, and dependable
Bachelor's Degree is recommended, but not required
Benefits
100% employer-paid medical, dental, and vision for employees (50% for dependents)
401(k) retirement plan
Disability and life insurance, AFLAC, wellness programs, and member discounts
Paid vacation and holidays
Opportunities for professional growth and advancement within a thriving company
Company
Delaware Elevator, Inc.
Delaware Elevator, Inc. is the largest independent, 4th generation, family-owned, full-service elevator company in the United States.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase