SoFi · 13 hours ago
Lock Desk Analyst
NC - Charlotte
Full-time
Onsite
Entry, Mid Level
2+ years expSoFi is a next-generation financial services company and national bank focused on changing the way people interact with personal finance. The Lock Desk Analyst will ensure compliance with rate lock policies and procedures, assist loan officers, and act as a critical point of contact for internal and external stakeholders.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Enforce Lock Desk policy & procedures
Assist the company’s loan officers with rate lock maintenance, loan re-prices, and general Lock
Monitor and track Best Effort rate locks with investors
Confirm loan pricing accuracy and profitability
Conduct systematic data entry for all interest rate lock requests and re-prices
Act as the main point of contact for escalation scenarios
Process Change of Circumstances, Loan Concessions, Lock Scrubs, and Lock Extensions
Monitor various shared email in-boxes and perform work within SLA
Act as a primary point of contact with the Loan Setup Client Experience Team to ensure loan terms are compliant
Ensure the accuracy of fees; create a file structure for outbound disclosures
Monitor robotics outcome reports and scrub loans that fail to queue back up for automation or work manually
Coach, train, and educate teammates who are newly onboarded
Qualification
Required
A four-year college degree in Finance, Economics, or another related field is preferred
2+ years in the mortgage industry preferred
2 + years of Encompass experience
2+ years of Optimal Blue experience
Microsoft Excel proficiency
General knowledge of financial markets
Knowledge of TRID guidelines
Ability to work quickly, accurately, and independently in a very fast-paced environment
Comfortable working under a high level of confidentiality
Detail-oriented and strong time management / organizational skills
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-20
The Motley Fool
2026-01-17
Business Wire
2026-01-16
Company data provided by crunchbase