Holistic Partners, Inc · 2 hours ago
L2 Desktop Support Engineer
Kansas City, MO
Full-time
Onsite
Entry, Mid LevelHolistic Partners, Inc is seeking an L2 Desktop Support Engineer to provide Tier 2 support to customers. The role involves troubleshooting and resolving technical issues related to hardware and software, while maintaining excellent communication with users and managing incident tickets.
EmploymentHuman ResourcesRecruitingStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
SanDy GoSain
Responsibilities
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer
Knowledge of using ServiceNow as the ticketing tool
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
Troubleshoot Operating System issue. Connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution details
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Perform inventory management activities as required in coordination with asset management and other corporate groups
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management
Qualification
Required
Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1)
Providing support for software and hardware technical problems
Excellent verbal and written communication skills
Ability to work under pressure when customers are experiencing critical incidents
Ability to work within multiple sites
Ability to travel to different sites as necessary or required by the customer
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer
Knowledge of using ServiceNow as the ticketing tool
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
Troubleshoot Operating System issue
Connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution details
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Perform inventory management activities as required in coordination with asset management and other corporate groups
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Strong understanding and skills in SLA, KPI Management
Company
Holistic Partners, Inc
The Holistic Partners is the premier technical staffing firm head quartered in the MA.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ankur Teotia
CEO
Company data provided by crunchbase