Samena Swim & Recreation Club · 1 week ago
Customer Service Assistant - Part-Time
Samena Club - Bellevue, WA 98007
Full-time, Part-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrSamena Swim & Recreation Club is seeking a Customer Service Assistant to be the first point of contact for customers and contribute to a welcoming environment. The role involves providing excellent customer service, managing registrations, and maintaining a clean and safe environment.
CommunitiesFitnessHealth CareNon ProfitSwimming
Responsibilities
Provide excellent customer service, building friendly relationships with members and resolving customer issues in a positive and professional manner
Check-in and greet members and guests for reservations, programs, and general facility use
Register customers for classes, programs, membership, and services in a comprehensive registration software system
Have a comprehensive knowledge of Club programs and policies in order to serve as an information desk for members & guests
Organize and maintain a filing system, record and receive inventory, and keep form, marketing materials, as well as concessions and retail items, stocked and readily available
Respond to phone calls, emails, and requests for information
Balance a till and closeout transactions from the day accurately and efficiently
Walk around the Club to give tours and explain membership information
Provide administrative support for other department managers as needed
Work well with others in a team setting
Maintain a clean/safe environment
Other duties as assigned, subject to change; this job description reflects essential functions but does not cover or restrict other tasks that may be assigned
Qualification
Required
Ability to display friendly, helpful service to members and guests while maintaining professionalism and competency on the job
Ability to quickly learn and memorize a wide variety of policies, procedures, and program information
Excellent verbal and written communication skills
Comfortable and proficient with technology and computers
Ability to multi-task and be resourceful
Responsible and dependable team player with the ability to work independently
Maintain current First Aid and CPR certifications
Company
Samena Swim & Recreation Club
Samena is a member-based, family recreation club.
Founded in 1958
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase