Ferrellgas · 4 hours ago
Customer Service Specialist
Apple Valley, CA
Contract
Onsite
Entry Level
$19/hr - $19/hr
1+ years expFerrellgas is a company recognized for its trustworthiness and commitment to exceptional customer service. They are currently hiring a Full-Time Customer Service Specialist to provide outstanding service through various communication channels while supporting customers and internal teams to enhance business growth.
AgricultureEnergyOil and GasTransportation
No H1B
U.S. Citizen Only
Responsibilities
Answering phones, chat, social media, or email in a polite, courteous, and professional manner
Works with customers daily to sustain and improve business relationships
Ask probing questions to identify customer issues or concerns
Ensure accurate account maintenance and updating of account information
Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers
Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
Support the set-up of new customer accounts
Meet or exceed minimum performance standards outlined in company policy
Qualification
Required
High School Diploma or equivalent
1 or more years of customer service experience
Exceptional customer service and negotiation skills
Strong organizational skills with typing and data entry experience
Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
Proficient in Microsoft Office including Excel, Word, and Access
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
Applicants must not now, or any time in the future, require sponsorship for an employment visa
Benefits
Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
Employee Perks: Referral program, employee discount programs, and propane savings
Company
Ferrellgas
For more than 70 years, Americans have relied on Ferrellgas for their home, business, agricultural, and fleet propane needs.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$650M2025-10-17Post Ipo Debt· $650M
1994-07-08IPO
Leadership Team
Tamria Zertuche
President and CEO
Michael Cole
CFO
Recent News
2025-12-12
Ferrellgas Partners, L.P.
2025-12-03
Ferrellgas Partners, L.P.
2025-10-28
Company data provided by crunchbase