Charles Schwab · 20 hours ago
Production Support Engineer
US-TX-Austin
Full-time
Onsite
Mid Level
$105K/yr - $112K/yr
3+ years expCharles Schwab is a financial services company seeking a Production Support Engineer to join their WAM Engineering Technology Operations team. The role involves providing expert support to Portfolio Managers and Trading Operations, improving critical business processes, and driving issue analysis and resolution while collaborating with internal and external teams.
Financial Services
Responsibilities
Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary
Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage
Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production
Work with development teams at the appropriate stages to ensure the support strategy guidelines are followed and new systems or projects meet the Production standards
Constantly update knowledge repository, ensure information regarding any support related activities or issues are available and easily accessible
Responsible for servicing all requests for data or other activities that require access to Production systems
The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems
Qualification
Required
Bachelor's/master's degree from a top tier university, preferably in Computer Science
3-5 years of support/developer experience in financial services, preferably Asset Management
Experienced Support Analyst with a strong understanding of Trade Life Cycle, trade workflows of Equity/ETF, Fixed Income and Mutual Funds
Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident
Strong ownership mentality with a focus on customer satisfaction. Be able to easily communicate with Traders/Portfolio Managers/Compliance/Risk users to discuss their issues and work through to a resolution
Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations
Hands-on professional that understands both code and infrastructure
Informatica ETL
Control M
SQL/Databases (SQL Server): Understanding of tables, views, indexes, and stored procedures, and the ability to understand them by reading their definitions. Familiarity with SQL queries. Understanding of transactions, query plan analysis and database troubleshooting
Operating System: Windows Environment
Release and Change management
Preferred
APL Managed Account Platform (A product from Fiserv)
Tools: Source code management or any other CI/CD tools
Ability to debug and troubleshoot code by examining logs, using debuggers, Splunk, AppDynamics dashboards etc
.Net/C#/Java/ Data Conversion or ETL tools exposure is desirable
Agile
AWS
FIX Protocol
Company
Charles Schwab
We have plans for every turn you take.
10001+ employees
H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (468)
2023 (455)
2022 (705)
2021 (483)
2020 (282)
Funding
Current Stage
Late StageLeadership Team
J
Jim McGreevy
Senior Project Manager
Recent News
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