HME · 2 hours ago
Subscription Billing Administrator
Carlsbad, CA 92010, USA
Full-time
Hybrid
Entry Level
$19/hr - $22/hr
1+ years expHME has been creating innovative products for the drive-thru and pro-audio industries since 1971. They are looking for a Subscription Billing Administrator to support the A/R department by managing customer communication regarding subscription accounts and ensuring billing accuracy.
Customer ServiceElectronicsProduct Design
Responsibilities
Collect on delinquent subscriptions
Document all customer communication on the customer AR collection account
Answer calls from customers on the subscription phone queue
Handle all subscription related emails from customers
Assists other employees, as needed
Manually adjust subscription for temp closed locations, changing the billing frequency, changing billing dates, consolidating and separating billing, correct item # if wrong for that brand
Processes all credit requests for sales orders and projects invoices related to subscriptions
Responsible to respond to the subscription billing email Inbox (average of 150 emails a day)
Process all credit and rebills for incorrect billed subscriptions and books new sales orders for new subscriptions, billing correctly
After reviewing all new subscription for billing accuracy, release subscription hold
Qualification
Required
1 to 2 years of customer service experience
Proficiency in MS Office
Basic ability to use a 10-key calculator
High school diploma required
Benefits
Tuition reimbursement
Three weeks paid vacation
Your first year paid holidays
Medical vision and dental coverage
Pet insurance
Life insurance
401K contributions
Company
HME
Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Daren Haas
Chief Strategy Officer
T
Todd Clyde
President
Recent News
2025-05-06
2025-02-16
2025-02-16
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