VaxCare · 1 day ago
Partner Success Manager
Richmond, VA
Full-time
Onsite
Mid LevelVaxCare is an innovative healthcare company focused on streamlining complex healthcare systems. The Partner Success Manager will represent VaxCare to its partners, helping them leverage the technology platform to improve patient care and achieve their immunization program goals.
BiotechnologyHealth CarePharmaceutical
Hiring Manager
Nakita Jenkins, MBA
Responsibilities
Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. Establish yourself as a “trusted advisor” that the partner can count on to help them achieve their business objectives
Meet and exceed Key Performance Metrics that are aligned to partner and VaxCare success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition
Collaborates with internal teams to execute initial training and executes on-going training to ensure that they efficiently and consistently achieve the maximum value from the VaxCare technology platform in the shortest amount of time
Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partners agreed upon vaccine program outcomes and business goals are consistently met
Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon
Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools & technology
Use tools & resources with supporting data to drive better product adoption and objectives
Recommend and gain agreement with partners on needed actions to optimize their use of VaxCare’s technology solution and delivery of patient care
Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization
Manage key projects that enable the success of both VaxCare and the partner
Qualification
Required
Experience in direct partner (customer) engagement (selling, account management) with a proven history of establishing healthy, trust-based partner relationships that yielded high levels of partner satisfaction, retention, expansion, and advocacy
Experience in delivering client focused solutions based on partner (customer) and business needs
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization
Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions based on that feedback
History of using data to drive and prove results
Ability to travel up to 50% of the time, including overnight travel
Good organizational and time management skills
Scrappiness, grit, integrity – whatever-it-takes to ensure programs to ultimately deliver better outcomes for partner, patient and VaxCare success in line with company values and policies
Natural curiosity to understand the “what's”, “why's”, and “how's” of our business
Valid driver's license and clean driving record
Ability to lift, carry, and set up hardware or equipment weighing up to 25 pounds
Comfortable working in both office and field environments, including prolonged periods of sitting, standing, or computer work
Proficient in using computers, web-based platforms, and partner management software to document and track performance metrics
Must be able to communicate clearly and professionally in English, both verbally and in writing, with internal teams and external partners
Capable of performing troubleshooting or minor setup of hardware at hub locations
Must live in the Richmond, VA area
Dependability – Must be able to meet deadlines, work independently, maintain focus, be punctual and good attendance record
Interpersonal Skills – Builds strong relationships & contributes to a positive work environment
Computer Skills – Skilled with computers, learns new tools quickly
Ethics – Honest, accountable, maintains confidentiality
Preferred
Experience in the healthcare industry (with emphasis on vaccinations) is a plus
Company
VaxCare
VaxCare provides vaccination solutions for physicians, health departments, employers, and school systems.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.6M2023-06-09Series Unknown· $1.1M
2012-10-02Debt Financing· $1.5M
Leadership Team
Casey DeLoach
CEO
John Crabtree
Co-Founder
Recent News
2025-02-22
2025-02-21
Company data provided by crunchbase