Suffolk Construction · 2 hours ago
IT Analyst II
US-NV-Las Vegas
Full-time
Hybrid
Mid, Senior Level
$57K/yr - $78K/yr
4+ years expSuffolk Construction is a national enterprise that builds and innovates across various sectors. They are seeking an IT Analyst II to provide advanced technical support, mentor junior team members, and improve service desk processes while collaborating with cross-functional IT teams.
Civil EngineeringConstructionService Industry
Responsibilities
Provide hands-on and remote support for end users across Windows, MacOS and iOS devices
Serve as an escalation point for Tier 1 Help Desk staff and troubleshoot moderate to complex issues across hardware, software, and connectivity
Lead and support hardware/software deployments, including imaging, documentation, and device setup for corporate and jobsite teams
Execute weekly new hire setup and orientation, including account provisioning, equipment coordination, and user guidance
Document technical resolutions and contribute to internal knowledge base and training materials
Monitor ticket queues to identify trends and recommend process improvements or knowledge gaps
Mentor and support IT Analyst I team members, sharing technical knowledge and best practices
Collaborate with cross-functional IT teams to resolve complex incidents and ensure seamless service delivery
Recommend, create, and maintain SOPs that support operational excellence
Assist with application and platform support including O365, Mimecast, PowerApps, Lenel, and Okta
Provide occasional field support to our local job sites. This may include basic network troubleshooting, AV troubleshooting and Laptop support
Qualification
Required
Bachelor's degree preferred or equivalent combination of education and relevant experience
4–8 years of experience in IT support or related technical field
Expertise with Windows OS, Microsoft 365, Active Directory, MacOS is a plus
Proficiency in ServiceNow or similar ticketing platforms
Strong documentation and technical writing skills
Excellent interpersonal, customer service, and time management abilities
Demonstrated ability to work independently and autonomously while prioritizing multiple tasks in a fast-paced environment
Willingness to do occasional local travel as needed
Benefits
Competitive salaries
Auto allowances and gas cards for certain roles
Access to market leading medical and emotional and mental health benefits
Dental and vision insurance plans
Virtual care options for physical therapy and primary care
Generous paid time off
401k plan with employer match and access to expert financial resources
Company paid and voluntary life insurance
Tax deferred savings accounts
10 backup daycare days each year
Short- and long-term disability
Commuter benefits
Company
Suffolk Construction
Suffolk Construction is a construction contracting company.
1001-5000 employees
H1B Sponsorship
Suffolk Construction has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (11)
2023 (13)
2022 (12)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
John Fish
Chairman and Chief Executive Officer
Jit Kee Chin
Chief Technology Officer
Recent News
Company data provided by crunchbase