Luminis Health · 4 hours ago
Manager - Transitional Care & Telehealth Services
Annapolis, MD
Full-time
Onsite
Mid, Senior Level
$115K/yr - $140K/yr
3+ years expLuminis Health is seeking a Manager of Transitional Care and Telehealth Services responsible for the strategic development and oversight of programs that ensure high-quality patient transitions across healthcare settings. The role includes integrating telehealth methodologies and leading a multidisciplinary team to improve patient outcomes and satisfaction.
Health CareMedicalNon Profit
Responsibilities
Develop, implement, and manage comprehensive transitional care and virtual health programs, including program goals, policies, and workflows
Oversee the coordination of patient care across the continuum, ensuring effective communication and warm handoffs between physicians, nurses, social workers, external providers, and community resources
Spearhead the integration of virtual technologies (video conferencing, secure messaging, remote patient monitoring devices) to support patient engagement, chronic disease management, and remote follow-up care during transitions
Provide leadership, mentorship, and supervision to a team of care coordinators, social workers, and telehealth staff. Assist in recruitment, training, and performance management
Ensure patient-centered care models are utilized. Oversee staff in educating patients and their families about care plans, medications, and self-management strategies to empower them in their care
Monitor key performance indicators (KPIs) such as readmission rates, length of stay, and patient satisfaction. Utilize data analysis to identify areas for improvement and ensure adherence to all regulatory standards (CMS, NCQA, state-specific requirements)
Ensure accurate and real-time documentation within the Electronic Health Record (EHR) and care management systems. Collaborate with IT to optimize systems for information sharing across entities
Qualification
Required
Bachelor's degree in nursing, Social Work, Healthcare Administration, or a related field
Minimum of 3-5 years of clinical or case management experience in a healthcare setting (acute care, home health, etc.)
Minimum of 2 years of supervisory or management experience in a relevant field
Experience with telehealth platforms, remote patient monitoring, and EHR systems is essential
Current active licensure as a Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Clinical Professional Counselor (LCPC) in the state of practice
Exceptional communication, interpersonal, and problem-solving skills
Strong analytical and data management abilities to drive performance improvement
Knowledge of quality improvement approaches and healthcare regulations
Ability to work collaboratively with multidisciplinary teams and external partners
Preferred
A Master's degree is preferred
Certification in Case Management (CCM) or Transitional Care Management (TCM) is highly valued
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
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