OnsiteIQ · 1 day ago
Field Operations Manager (Project Management & Customer Success)
New York
Full-time
Hybrid
Mid Level
$90K/yr - $130K/yr
3+ years expOnsiteIQ is a construction intelligence SaaS platform that helps real estate owners and construction teams manage projects effectively. They are seeking a Field Operations Manager to oversee project execution and service delivery, managing a network of field contractors and ensuring high-quality operational workflows.
Artificial Intelligence (AI)Computer VisionConstructionEnterprise SoftwareReal Estate
Responsibilities
Manage and support a distributed field network of 40–60 Capture Specialists across multiple markets
Build strong relationships with contractors to drive engagement, reliability, and performance
Support onboarding, training, and ongoing performance management of field teams
Support new market launches and expansion initiatives
Own project planning, coordination, and execution across large scopes and multiple concurrent projects
Ensure all field work is completed on time, every week, in line with SLAs and customer expectations
Coordinate scheduling, site access, and logistics for field operations
Perform quality control and quality assurance on all field deliverables
Making real-time decisions to keep service moving without compromising standards
Treat Capture Specialists as internal operational customers, ensuring they have the right tools, training, and support to succeed in the field
Continuously identify ways to simplify workflows and make the day-to-day experience for CAPs easier and more efficient
Leading structured escalations and cross-functional resolution clearly and decisively to internal stakeholders
Act as an operational partner to external clients, ensuring field execution aligns with contractual scope of work and service expectations
Collaborate closely with Customer Success, Sales, and internal Operations teams to deliver a seamless, high-quality client experience
Serve as the primary escalation point for service delivery issues, driving fast resolution while maintaining customer satisfaction and trust
Use metrics, KPIs, and operational dashboards to guide decisions and identify risks early
Identify early signs of contractor churn and proactively ensure market coverage
Redesign workflows, improve scheduling systems, and optimize operational processes
Document SOPs and ensure consistent execution across markets
Proactively managing market capacity and anticipating coverage risks before they become delivery failures
Provide operational support and help-desk coverage for logistics, hardware, software, and personnel issues
Partner with Product and Engineering on operations tooling improvements
Test new workflows, tools, and process enhancements
Contribute to long-term platform and automation strategy for Field Operations
Qualification
Required
Bachelor's degree in Project Management, Business, Construction Management, Operations, or a related field
3+ years of experience in field operations, project management, customer success, or construction operations
Experience managing contractors, vendors, or distributed field teams
Strong project management, organizational, and problem-solving skills
Excellent communication and stakeholder management abilities
Customer-first mindset with a strong sense of ownership and accountability
Based in NYC or open to relocating
Preferred
PMP or formal project management training
OSHA 10 or OSHA 30 certification
Benefits
Competitive compensation and Equity package
Comprehensive healthcare benefits
Flexible PTO
Professional development and career growth opportunities
Collaborative, high-impact work environment
Opportunity to shape the future of construction technology
Company
OnsiteIQ
OnsiteIQ is a construction intelligence platform for real estate investors.
11-50 employees
H1B Sponsorship
OnsiteIQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$59.66MKey Investors
Vertical Venture PartnersValueStream VenturesBullpen Capital
2025-09-02Series Unknown· $5.23M
2023-10-24Series B· $14M
2023-04-25Series B· $10.01M
Leadership Team
Ardalan Khosrowpour
Founder & CEO
Mike Pettinella
Chief Revenue Officer (CRO)
Recent News
2025-06-10
Google Patent
2025-02-08
Company data provided by crunchbase