Daniels Health · 1 day ago
Customer Service Advocate
Stow, OH
Full-time
Onsite
Entry Level
$22/hr - $23/hr
2+ years expDaniels Health is a healthcare service company focused on providing safety systems and medical waste collection for various healthcare settings. They are seeking a Customer Service Advocate to ensure seamless customer interactions, manage scheduling requests, and resolve issues while maintaining high standards of service excellence.
Health CareHealth DiagnosticsManufacturingMedical
Responsibilities
Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests
Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation
Maintain and update filing, inventory and database systems (both manual and computer processes)
Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:
Creating customer manifests
Printing and distributing process documents for daily production
Ensuring stock inventory in conjunction with your Plant Manager
Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility
Support with routing and rerouting of our trucks on a daily/weekly basis
Liaising with all departments and customers on account changes (billing, sales and logistics)
Generate reports on an as needed basis for the leadership team
Constantly look for new ways to better/improve the current administrative process
Qualification
Required
2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
Good communication skills both written and verbal with record-keeping discipline
Ability to work occasional weekends, holidays or flex hours as needed by production demands
Proven experience in improving processes and procedures
Self-motivated to problem-solve and drive resolutions for a customer
Relationally driven, you will enhance and strengthen our customer relationships
Flexible, adaptable and able to prioritize, no two days are the same!
Works well with others and can motivate people you work with
Preferred
Salesforce experience would go a long way!
Company
Daniels Health
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Daniels
CEO & Founder
Recent News
Precedence Research
2025-07-22
Company data provided by crunchbase