Google Fiber · 10 hours ago
Field Services Center Technician II
Austin, TX
Full-time
Onsite
Mid Level
$74K/yr - $81K/yr
3+ years expGoogle Fiber is an Alphabet company that brings internet services to homes and businesses across the United States. The Field Services Center Technician II supports the dispatch and technical support of GFiber services, focusing on installation, maintenance, and troubleshooting of network services.
InternetTelecommunicationsWireless
Responsibilities
Resolve complex issues by troubleshooting impacted residential and small business services
Coordinates multiple repair and maintenance resources for Outside Plant (OSP) on concurrent incidents
Coordinate install fulfillment dispatch including route optimization and handling calls from technicians
Have knowledge of installation and test of Ethernet jacks, making cross connects in telecom spaces (MDF, IDF, HDF) working with fiber optic cables, installing radio mounts, tuning microwave point-to-point radios and performing installation/construction duties, maintenance and troubleshooting
Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness
Be proficient with computers and will be expected to adhere to company entry policies, both time bound and in verbiage
Qualification
Required
3 years experience in Fiber to the Home (FTTH) / Gigabit Passive Optical Network (GPON) /10 Gigabit Passive Optical Network (XGS) network construction and/or large scale fiber network deployments
3 years of experience managing relationships with a variety of contractors and vendors
3 years of experience in GIS or equivalent mapping systems
Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts
Experience using a computer in a professional setting
Experience with field services dispatch in telecom or similar industry
Preferred
3 years experience with field services dispatch in telecom or similar industry
3 years of experience in fiber splicing for both termination and midspan use cases, OTDR and Power Meter fiber optic testing
3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations
Experience troubleshooting Ethernet network issues related to routers, switches and hubs
Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels
Experience operating Google Workspace, Oracle Field Services Cloud (OFSC), and/or Salesforce - Field Service Lightning (FSL)
Benefits
Bonus
Benefits
Company
Google Fiber
Google Fiber is a telecommunications industry that provides high speed internet to customer in USA.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Abbot
Chief Financial Officer
Rocco Laurenzano
Chief Operating Officer
Recent News
2025-11-03
Mobile Breakthrough
2025-10-23
Company data provided by crunchbase