Great American Insurance Group · 1 day ago
Head of Claims, Alternative Markets Division
Cincinnati, OH (USA)
Full-time
Hybrid
Director/Executive
10+ years expGreat American Insurance Group is a leader in the insurance industry, seeking a Head of Claims for their Alternative Markets Division. This role involves managing the claims department, providing leadership and direction, and ensuring compliance with legal requirements while fostering a positive claims culture.
FinanceFinancial ServicesInsurance
Responsibilities
Overall management of the claims department of 54 claims professionals and support staff, located in our Cincinnati headquarters and in remote locations across the country
Responsible for performance, development and coaching of all claims staff
Provides vision, goals, and direction and shares accountability for claims support staff located both inside and outside the division
Provides input and actively participates in divisional meetings and training sessions
Partners with underwriting teams to provide insights regarding claims trends and developments
Offers support and counsel in connection with new business opportunities
Provides tactical leadership and strategic direction to the department
Monitors and analyzes data to ensure consistency in quality of reserving, strategies, and outcomes
Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed
Responsible for nurturing and enhancing a unique claims culture and maintaining high levels of employee engagement as well as a high level of customer service
Provides advice on the resolution of claims files with ultimate authority over settlements / reserves within prescribed limits including oversight and strategy for large claims and overall litigation management. Submits recommendations to Corporate Claims on cases exceeding personal authority
Provides vision, goals, and direction for claims process and outcome improvement initiatives through utilization of technology, vendor services, and innovative strategies
Works closely with senior leadership team to help make sure the division meets budget and performance targets
Performs other duties as assigned
Qualification
Required
Bachelor's degree is required
10+ years of leadership experience with significant experience in management of casualty and property claims, including experience with strategic planning and employee development
Previous experience working with multi-line claims, with particular focus in Liability, Property and Workers Comp
Significant casualty expertise is required
Must be results oriented and customer service focused
Strong analytical and communication skills with the proven ability of partnering with individuals at all levels
Ability to clearly articulate vision and objectives
Insurance industry awareness and involvement
Must be able to travel up to 35% of the time
Benefits
Medical
Dental
Vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
A 401(k) plan with company match
An employee stock purchase plan
Commuter benefits
Company
Great American Insurance Group
Great American Insurance Group is an insurance company that specializes in in property and casualty insurance. It is a sub-organization of American Financial Group.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-27Acquired
Leadership Team
Annette Gardner
Senior Vice President, Chief Financial Officer and Treasurer
M
Miguel Angel Maldonado
CFO Mexico - Automobile and Specialty Divisions
Recent News
2026-01-12
Essential Business
2025-12-18
Company data provided by crunchbase