University of New Hampshire · 1 day ago
Facilities Manager - Facilities Control Center Manager
Durham, NH
Full-time
Onsite
Mid, Senior Level
$53K/yr - $94K/yr
3+ years expThe University of New Hampshire is a comprehensive research institution, and they are seeking a Facilities Manager for their Facilities Control Center. This role involves overseeing customer service operations, managing the integrated work management system, and supervising staff to ensure efficient facilities operations and compliance with safety protocols.
Career PlanningEducation
Responsibilities
Serve as the initial point of contact for all Facilities Customers
Management of daily FCC processes for all Facilities Services
Scheduling contracted services, based on preventive maintenance schedules through coordination with campus departments and student schedules
Campus notifications of emergency and scheduled shut- downs
Resolve problems and questions from various departments on campus regarding work order schedules, work statuses and feedback
Respond to all voicemails, e-mails, phone calls and direct interface concerns from campus staff, students and faculty
Conduct bi- yearly customer surveys
Coordinate event and moving needs for customers and ground supervisors including scheduling, managing details and tracking of work
Responsible for collecting accurate data, analyzing the data and facilitating process improvement initiatives with various teams
Report bi-monthly on performance indicators presented in productivity meeting
Identifying areas of improvement through feedback from customers, employees and managers
Coordinate with project managers to ensure asset records are submitted at project completion and entered into IWMS
Track the condition of assets and report out to communicate upcoming replacement needs
Responsible for managing the assembly permit process with the SFMO
Responsible for tracking data to show compliancy for refrigerant management and generator regulations
Work closely with EH&S to ensure safety protocol is being followed for work on sensitive equipment on campus that require shutdown procedures
Responsible for Key Control audits, adding key requesters and key pool managers
Responsible for the mobile device management for Operations tablets and cell phones, setting up and tracking the devices and resetting when devices are returned
Responsible for direct supervision, training, and evaluation of FCC staff responsible for Facilities Operations
Responsible for coaching, development, and mentoring employees
Responsible for the oversight of timecard/time off approvals
Auditing quality of work including work order accuracy and customer service levels
Conduct monthly 1:1 meetings with each employee
Coordinate the hiring and onboarding process for new employees
Directly responsible for employee performance management, including following processes for employee discipline should issues occur
Communicating to staff regularly about procedure changes, upcoming work that would effect our customers and personnel changes
Responsible for the following Modules within O&M: Work Management, Assets, Preventative Maintenance, Human Resources, Time and Attendance and support of some Property, Lock and Key and Contract Management
In all modules, responsible for IWMS data integrity, procedures, improvement needs, training, troubleshooting and development
Maintain and evaluate data standards regularly to ensure relevancy
Work closely with IT to resolve issues when they arise
Ensure data is being tracked that is needed in reporting to make future business decisions by working closely with executive director on upcoming changes
Through coordination with Finance partners, maintain accounting structures accurately across all modules
Manage entire preventative maintenance program including scheduling and developing new areas as business needs arise and working closely with both Energy development and Operations and Maintenance
Develop and maintain yearly emergency response resource that includes campus contacts, building specific protocol, emergency processes and utility/fuel contacts
Provide campus stakeholders with a weekly document that lists emergency personnel and contractors
Maintain Facilities rotating on call list posted three times a year
Manage procedures, feedback, information sharing and schedule with our after-hours answering service that provides customers service with the control center is closed
Maintain bi-monthly meetings with answering service to ensure customer service levels are being met
Report to campus stakeholders after hour emergency activities that occur
Other duties and activities as may be assigned in support of the Facilities Division
Qualification
Required
Bachelor's degree and 3+ years of progressive experience in a facilities control/ customer service support setting or any combination of education and experience equivalent to 7 years
At least two (2) years supervisory or lead experience, including responsibility for staff training, performance management, scheduling, and workflow oversight
Experience using and administering an integrated work management system (IWMS)
Demonstrated experience reviewing and analyzing facilities operations work orders, including work order aging, accuracy, and closure
Experience overseeing and maintaining facilities assets records and related documentation
Experience developing, scheduling, and facilitating the execution of preventive maintenance programs
Strong verbal and written communication skills with the ability to work effectively with a wide range of stakeholders
Preferred
Experience or familiarity with AssetWorks AiM (IWMS)
Experience scheduling and coordinating moving and events-related activities
Exposure to working with and coordinating externally contracted services
Familiarity with key control processes and audits
Experience managing computer and mobile devices used by trades personnel, including providing training on said devices
Experience with after-hour procedures and after-hours call-back arrangements
Experience preparing management reports and operations summaries for administrative review
Strong proficiency with MS Office Suite (WORD, Excel, Outlook, SharePoint, and related tools)
Company
University of New Hampshire
University of New Hampshire is a school that offers undergraduate, graduate, and doctoral programs across a range of academic disciplines.
1001-5000 employees
H1B Sponsorship
University of New Hampshire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (34)
2023 (21)
2022 (26)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$2.76MKey Investors
Centers for Disease Control and PreventionUS Department of Commerce, Economic Development Administation
2022-11-30Grant· $1.8M
2020-09-16Grant· $0.6M
2018-05-27Grant· $0.36M
Leadership Team
Adrianna Lamparelli
Program Manager for Campus Partnerships
Andrew Stockman
Chief Information Security Officer
Recent News
2025-06-02
Providence Business News
2025-06-01
2025-05-28
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