Quest Diagnostics · 8 hours ago
Referral Testing Supervisor
United States
Full-time
Remote
Mid Level
$69K/yr - $117K/yrQuest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Referral Testing Supervisor to oversee the operations within the Referral Testing Department. The role involves supervising daily activities, ensuring compliance with regulations, and maintaining quality and safety standards while fostering a positive work environment.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Responsible for daily operations of department
Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc)
Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines
Where applicable, ensures all Federal, State and local licensure requirements are met and documented working with the QA and Medical Director’s offices
Ensures all Laboratory QA/QC documentation is complete and reviewed as required
Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
Monitor Non-Quest referrals for internalization opportunities
Ensures all pending and overdue lists are resolved in timely manner
Supervise packing and shipping of specimens to other laboratories
Ensure compliance with all Hazmat regulations as described in Hazmat Procedure Manual
Reviews Referral Testing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated
Monitor the quality of manual resulting
Ensure all employees meet Compliance Guidelines and Competency Testing
Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure customer satisfaction
Must be able to establish and motivate a participative work environment
Hold regularly scheduled meetings for dissemination of all information to staff
Track/enter time/attendance of employees
Prepare month-end reports
Investigates/resolves and responds to internal and external customer issued effectively in a timely manner
Oversees departmental scheduling in an effort to maximize coverage and minimize overtime
Oversees inventory process for department
Oversees implementation of improvement and/or standardization initiatives
Participate in the interview, selection and hiring of new employees
Supervises training and development of Referral Testing staff
Perform midyear/annual performance appraisal and corrective actions and counseling as required
Assist manager in preparation of annual budget for areas of responsibility
Supervises departmental efficiency to assure fiscal responsibilities are met
Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet management objectives
Organize and lead projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups
Effectively work with other Quest Facilities and Vendors to resolve issues
Interfaces with local and national database resources to define requirements to support referral testing needs
Writes and or updates department Standard Operating Procedures
Monitors and posts Referral Vendor Metrics
Assesses staffing requirements on a daily basis and adjusts to meet department needs
Accepts responsibility for special projects, meeting expected deadlines
Demonstrates ability to complete assignments as requested by the manager
Supports and embraces Business Unit goals and corporate initiatives
Utilize two-way communication with staff to enhance supervisor employee relationship
Drives for continuous improvement in areas of Quality and Customer Service
All other duties as assigned
Qualification
Required
Must know and understand all functions of the Referral Testing Department
Thorough knowledge of all Client Service, Specimen Processing and Referral department policies
Experience with Word, Excel and PowerPoint applications
Demonstrates strong organizational, communication and interpersonal skills
Manage concerns of clients, technical departments and employees in a professional manner
Maintains a positive, accessible, and professional environment
Preferred
Medical background preferred which includes medical terminology applicable to a clinical laboratory
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
Founded in 1967
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase