Ross & Yerger Insurance, Inc. · 1 day ago
Client Services Executive
Jackson, MS
Full-time
Onsite
Mid Level
3+ years expRoss & Yerger Insurance, Inc. is seeking a Client Services Executive to enhance client satisfaction and support business growth. The role involves coordinating proposals, assisting with client renewals, and collaborating with marketing and claims teams to ensure high-quality service delivery.
Commercial InsuranceHealth InsuranceInsurance
Hiring Manager
Melissa Meacham
Responsibilities
Coordinate the preparation of effective proposals for Producer to use for renewal/new business
Accompany Producer (as needed) when making proposals and make proposals without Producer when needed/appropriate
Assist Producer with Information Gathering and Underwriting of risks that go into Marketing
Assist Producer with Binding new accounts with Marketing Team and ensuring post-implementation deliverables are met timely by the team
Assist Marketing Team with urgent marketing efforts (as needed)
Coordinate the renewal process for existing Private Client Insurance accounts, including: Marketing (as needed to assist Client Managers), Renewal/Supplemental application completion and/or review of Schedules of Coverage with insureds, and confirmation of renewal orders from insureds
Initiate contact with clients periodically to ensure a high-level of client satisfaction
Work with Producer in the evaluation of exposures, loss experience and coverage needs for the clients and prospects
Closely work with Client Managers to ensure renewals are actively being reviewed and competitive pricing and terms are offered for existing clients
Follow up on Non-pays as requested by Producer
Assist Marketing and Client Managers with maintaining thorough documentation through the use and maintenance of marketing files, good transactional filing notes and telephone logs
Work with Claims team to be a liaison during and after claim to ensure high level of client satisfaction
Coordinate and create the delivery of agency value-added resources (e.g. Executive Risk Assessment, Zywave, Loss Prevention, Home Inventory, etc…) as needed for prospects and clients
Assist Private Client Group with Development projects, as needed (e.g. Renewal Survey, E&O Checklist, PCG Rebranding)
Coordinate content for R&Y e-Newsletter and work with Brand Manager to ensure they are sent out quarterly to all Private Client Accounts
Build and brand Linked-In Profile and presence
Work closely with Producer to build and strengthen relationships with COIs, including hosting webinars, events, trainings, etc to leverage relationships and referral network
Work closely with the Producer and team to review Lost Business to identify patterns and ways to improve Retention as well as Win-Back Opportunities
Develop Cross-sell initiative for other opportunities to sell business (Life, LTC, Disability)
Develop and maintain Cross-Sell initiatives with carriers (as needed)
Qualification
Required
4-year college degree
3+ years Property & Casualty (specifically Private Client) insurance work experience
Strong knowledge of Property & Casualty coverages (specifically Private Client)
Excellent interpersonal skills, customer focus and the ability to work as part of a team with Producer(s) and Client Managers
Good analytical skills for evaluating exposures, controls, loss experience and coverage gaps
Strong ability to research market niches, communicate with carrier marketing departments and underwriters, and develop action plans for new business and renewal efforts
The ability to clearly and effectively communicate via phone, email, in person and in writing
The ability to travel up to 25%
Preferred
Prior sales and/or marketing experience in the insurance industry is preferred
Good computer skills (Sagitta AMS, Word, and Excel software experience preferred)
Company
Ross & Yerger Insurance, Inc.
We believe people can achieve extraordinary things with the right support.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase