Marlabs LLC · 8 hours ago
Technical Help Desk Specialist
Miami, FL
Part-time
Onsite
New Grad, Entry LevelMarlabs is looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills and excellent communication to troubleshoot various hardware, software, and network issues.
Responsibilities
Provide Tier 1 & 2 Technical Support
Respond to IT support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Escalate complex problems to higher-tier IT support when necessary
Manage IT Assets & Systems
Install, configure, and update software and hardware
Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
Ensure proper documentation of technical issues and resolutions
Support Cloud & SaaS Applications
Assist users with Office 365, Google Workspace, and other productivity tools
Troubleshoot VPN, remote desktop, and cloud-based applications
Security & Compliance
Educate users on best practices for IT security
Support data backup and recovery processes
Monitor and report potential security threats
Qualification
Required
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
English & Spanish language proficiency
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Knowledge of the platforms (AZURE, INTUNE, IVANTI)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment
Preferred
Basic scripting (PowerShell, Bash) is a plus
Company
Marlabs LLC
Marlabs designs and develops digital solutions with data at the center.
Founded in 1996
1001-5000 employees
H1B Sponsorship
Marlabs LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (176)
2023 (148)
2022 (309)
2021 (334)
2020 (253)
Funding
Current Stage
Late StageLeadership Team
Todd Keller
Chief Operating Officer
Gaurav Gupta
Head- Channels & Strategic Partnerships
Recent News
intellinews.com
2025-08-25
CEE Legal Matters
2025-08-13
Company data provided by crunchbase