TOTO USA · 2 hours ago
Technical Services Support Representative
Fairburn, GA
Full-time
Onsite
Mid Level
$52K/yr - $55K/yr
3+ years expTOTO USA is one of the world's largest plumbing products manufacturers, dedicated to enhancing bathroom comfort and convenience. The Technical Services Support Representative role involves providing technical assistance related to product installation and specifications, ensuring compliance with building codes, and supporting customers and sales teams with troubleshooting and product evaluations.
Building MaterialIndustrialManufacturing
Responsibilities
Technical Services Support Representative responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions
Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if they meet local and state building codes
Compiles claim data in order to form trend analysis as well as make product improvements
Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes
Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc
Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc
Investigate, evaluate and approve repair claims of damaged products
Performs and evaluates comparison testing of competitor products
Prepares and distributes test reports or other information to regulatory agencies in order to determine if the product meets state code requirements
Evaluate company products in accordance with certification standards
Provide input on installation manuals for new and improved products
Provide input on packaging specifications of company products for vendors
Technical Services Support Representative provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed
Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products as needed
Assists Product Engineering Manager as needed
Troubleshoots and repairs company products as needed
Install and evaluate performance on new experimental products
Perform other duties as assigned
Qualification
Required
Has a minimum of 3 years experience as a service and repair plumber / or call center support agent
Excellent verbal and written communication skills are mandatory
Candidates should be comfortable working with a personal computer using Microsoft operating system, in the Office environment
Preferred
A plumber's license is desirable, but may be waived with adequate experience
Benefits
Excellent benefit package which includes medical, dental, vision, and life insurance.
Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
Company
TOTO USA
The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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