Apptronik · 5 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expApptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. They are seeking a Senior Customer Success Manager to partner with Fortune 500 innovation leaders on the adoption of emerging robotics and automation technologies, guiding customers through complex enterprise deployments and delivering measurable business outcomes.
Artificial Intelligence (AI)Industrial AutomationMachinery ManufacturingRobotics
Responsibilities
Build and strengthen strategic relationships with C-suite executives, innovation sponsors, and operational leaders
Lead enterprise onboarding, training, and adoption programs to ensure ROI and sustained value
Conduct executive business reviews, workshops, and site visits to align goals and outcomes
Develop and execute strategies to identify new opportunities within customer organizations, expanding adoption across multiple use cases and business units
Map complex customer organizations, stakeholders, and workflows to drive account penetration
Serve as the voice of the customer, influencing Apptronik's product roadmap and GTM priorities
Partner with Sales on expansion strategies, contract renewals, and long-term account growth initiatives
Translate Apptronik's product roadmap and technical capabilities into customer-centric solutions
Build ROI models and successful metrics to demonstrate the business impact of deployments
Track and analyze adoption and performance data, surfacing insights for continuous improvement
Act as the senior escalation point for technical or operational issues, coordinating internal teams to deliver resolution
Qualification
Required
Strong track record of building and maintaining trusted executive relationships and driving strategic growth in complex organizations
Exceptional executive communication, presentation, and negotiation skills
Ability to thrive in high-ambiguity, high-growth environments and translate evolving roadmaps into business value
In-depth knowledge of mobile robotics, automation or enterprise technology integration
Mindset: Highly motivated, adaptable, and thrives in a fast-paced, results-driven environment
Willingness to travel ~30% to customer sites
Bachelor's degree in business, marketing, or related field (MBA preferred), or equivalent experience
Experience: 5–10 years in customer success, business development, sales, or enterprise account management, with proven success managing Fortune 500 or global enterprise accounts
Preferred
Industry Background: Robotics, industrial automation, enterprise SaaS, logistics, 3PLs, retail distribution, manufacturing, or other emerging technologies preferred
Company
Apptronik
Apptronik is a robotics company that designs and builds human-centered robotics systems.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$762.79MKey Investors
Humanoid GlobalTerex
2025-11-25Series B· $331M
2025-10-02Corporate Round· $0.06M
2025-02-13Series A· $403M
Leadership Team
Jeffrey Cardenas
CEO
Nicholas Paine
CTO
Recent News
2026-01-11
2025-12-25
Company data provided by crunchbase