Volunteers of America Los Angeles · 16 hours ago
Program Manager MC
Los Angeles, CA
Full-time
Onsite
Senior Level
$70K/yr - $73K/yr
5+ years expVolunteers of America Los Angeles is a non-profit human services organization committed to serving people in need. The Program Manager I will supervise efforts to fulfill program goals, oversee resources, coordinate community partnerships, and ensure quality service delivery to participants.
Non ProfitSocial
No H1B
Responsibilities
Intake, assessments, service planning, service delivery, and goal attainment
Training and supervision of staff, and acting as problem-solving resource for difficult cases
Meeting grant objectives, adhering to grant guidelines
Provides information to Division Director highlighting progress towards reaching set goals
Ensures quality service to program clients
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants
Measures and assess impact of services; supports and participates in key elements to the program's success
Effectively communicates project expectations to team members
Coordinate outreach and collaboration efforts with community partners
Other Duties as directed to accomplish program goals
Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources
Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation, evaluate achievement of program goals, report to senior leadership
Collaborates with other service providers to link various programs to community resources and supportive services
Keep comprehensive records of compliance with Funder and Regulatory requirements
Responsible for service team’s development through: training, policy and procedure, structured supervision, and learning collaboratives
Identifies better, faster, more efficient ways to achieve the mission of the program
Community Outreach
Other duties as required and is subject to change at any time
Qualification
Required
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)
AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE) (315 hours coursework + 2040-3000 hours supervised on the job training)
5 years' Experience in SUD Treatment
Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision
Minimum of 2 years of direct experience managing staff/subordinates
Demonstrated skill in working with participants from various backgrounds
Demonstrated skill in program administration with budget oversight
Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology
Proficiency with Microsoft Office, included but not limited to Words, Excel, PowerPoint and Outlook
Strong knowledge of Database and report generation
Demonstrated excellent written and verbal English Language skills
Ability to work comfortably with target population
Conflict Management Skills
Must be flexible and willing to work weekends/evenings as necessary
Proven Expertise in relevant subject matter
Strong public speaking ability
Able to provide valuable expertise to senior management while mentoring junior staff
Able to organize and schedule team's caseload, support efforts of subordinates towards program goals
Ability to coach and mentor staff
Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
Build rapport with those encountered in all aspects the work day
Build trust, act trustworthy
Active listening (reflective listening)
Follow instructions and VOALA procedures
Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients
Apply principles of professional boundaries and ethics to on the job situations
Able to de-escalate threatening/volatile situations with clients, or in the workplace
Preferred
Master of Social Work or discipline related to Program services
Experience connecting clients to community and government resources
Experience serving the target community
Bilingual in English and Spanish
Well informed of organizational priorities and procedures
Knowledge of Los Angeles area community resources
Knowledge of Housing First Model and Harm Reduction Model
Benefits
VOALA offers competitive medical, dental, vision and retirement benefits
Company
Volunteers of America Los Angeles
VOALA is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jordan Vasquez
People Operations Business Partner
Vanessa Brown
People Relations Partner Specialist
Recent News
2022-06-14
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