Easterseals NH · 2 hours ago
Senior IT Support Technician
Manchester, NH
Full-time
Onsite
Senior Level
7+ years expEasterseals NH is seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers and IT services. The role involves diagnosing and providing support on computer system problems, managing user accounts, and assisting with IT leadership projects.
AdultChild CareEducationHealth CareNon Profit
Responsibilities
Assist with the interviewing process of support technicians
Assist with managing and reporting on key metrics
Support the IT Leadership Team and the agency on strategic projects and operational alignment with support, infrastructure, and business applications
Support IT Purchasing Agent with managing user account requests and separations. Ensure account requests are verified, created in a timely and accurate manner, and compliant with IT and security policies as needed
Manage Azure Active Directory to include password resets, Powershell synchronization, device management, training, and multifactor authentication (MFA)
Support managing and administering the web filtering application. Research, test, and resolve web filtering issues. Suggest and monitor solutions to issues
Support departmental procurement procedures, including research, recommendations, communication, and facilitation of relationships with vendors and manufacturers
Support the process of terminated staff and Legal Hold procedures to ensure IT policy compliance
Cultivate partnerships with area vendors as needed
Verify the accuracy of procedure documentation
Ensure support requests are evenly distributed based on volume and level of difficulty
Assist other IS&T department staff with network configuration and support as necessary
Support managed print services and vendor interactions
Track and update service requests in throughout the request life cycle
Provide A/V support with Zoom Rooms, MS Teams, etc
Assist other IT teams as necessary
Qualification
Required
Associate's degree in Information Technology or equivalent
CompTIA, A+ certification or equivalent on-the-job experience
Seven (7) years of IT Support/Help Desk experience with increasing responsibility/supervisory experience, including administrative and customer service experience with a high level of proficiency in information technology and business/enterprise applications
Minimum two (2) years of recent experience with mobile device management, including tablets
Thorough knowledge of a PC environment, computer setup, and business applications (i.e. Windows, Apple, Mac and iOS, Chromebook and Android OS, MS Office, report writer packages, database administration, server/network knowledge)
Ability to work independently, manage multiple priorities and deadlines, and establish own work plan with minimal supervision
Excellent written and verbal communication skills, organizational skills, and departmental purchase processing/tracking
Experience with hosted VoIP solutions, configurations, and support
Comfortable with a variety of audiences in varying levels of IS/IT literacy
Ability to train and assist end users 1:1 and as a group
Ability to lift up to 50 lbs
Valid driver's license and reliable transportation
Benefits
Medical, Dental, Vision, Life & Disability
PTO begins accruing on your first day!
10 Paid Holidays – includes a floating holiday of your choice
403(b) employer match up to a maximum of 3%
Tuition reimbursement after one year of employment
Student loan repayment for qualifying degrees after one year of employment
Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation
Company
Easterseals NH
Easterseals New Hampshire elevates people of all abilities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elin Treanor
CFO
Cathy Kuhn
Chief Operating Officer
Recent News
NH Business Review
2024-12-17
Company data provided by crunchbase